GfK - An NIQ Company · 4 days ago

Manager/Sr Manager, Digital Survey Operations

Florida - Home Office

Full-time

Onsite

Senior Level

$80K/yr - $90K/yr

5+ years exp

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Insider Connection @GfK - An NIQ Company

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Responsibilities

Lead or assist in the end-to-end management of syndicated digital surveys of various modes – online (CAWI), telephone (CATI), and in-person (CAPI)

Collaborate with stakeholders to gather, organize, and clarify survey content updates

Provide programmer-ready instructions/documentation of survey updates and manage the changes & testing process with internal and external programmers

Determine audit-level survey-testing strategies and create detailed testing protocols & documentation

Oversee and perform quality control testing of digital surveys to ensure accuracy of content, formatting, and functionalities, as well as accuracy of respondent-facing survey renderings across devices/browsers

Perform digital survey data-checks to ensure data output matches survey inputs

Oversee and perform quality control testing of respondent-facing system pages that link to our online survey

Determine testing strategies to ensure the proper flow of data between our surveys and linked-systems, and then perform & document data-flow testing to confirm proper operation

Assist with the creation of various survey variable reference documents and review data maps, as needed, for our data processing colleagues

Help perform quality control testing of other DigOps surveys & systems that fall outside of your direct purview

Help identify survey, system, and process improvement opportunities

Perform other Digital Operations tasks, as required

Qualification

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Digital surveysSurvey programmingMicrosoft OfficeJiraProblem-solvingDetail-orientedLogicCritical-thinkingProject managementOrganizationalCommunicationHTMLProgrammingBilingual