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NTT Ltd. · 3 days ago
Vice President, Global Client Success
NorCal, CA, United States of America
Full-time
Onsite
Executive
$300K/yr - $375K/yr
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Responsibilities
Lead a team of Client Success Management professionals in delivering strategic objectives.
Mentor, coach, and manage the performance of the team.
Develop client contract strategies aligned with overall objectives.
Work closely with client-facing stakeholders for effective client engagements.
Maintain relationships with key strategic clients and cross-functional stakeholders.
Contribute to the development of Group Client Success Management strategy.
Drive membership of global Client Success Management community and support practice initiatives.
Qualification
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Required
Bachelor’s degree such as a business management or equivalent, preferably Master’s degree.
Extensive demonstrable experience in a Managed Services and/or Outsourcing environment
Extensive demonstrable experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) data center environment in a senior managerial role
Extensive experience in sales and client engagements at senior manager level within a commercial service offering environment
Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT GDC cross-functional teams and within client environments where necessary)
Excellent communication skills (verbal and written) coupled with good questioning skills
Demonstrates leadership skills and drives standards of performance
Strategic thinking ability coupled with excellent planning and execution skills
Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
Ability to interpret complex data/reports, derive business insights and define relevant operating responses
Understanding of NTT GDC’s high-level operating model (how we work and which functions are involved)
Deep understanding of the NTT GDC business and commercial service offerings available
Demonstrates an understanding of and the ability to position “partnership” offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
Understanding of NTT GDC’s approach to Client Success Management, including the strategic direction and operating model
Churn Models, Contract Management System (CMS), Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Success, Service Excellence
Preferred
Remain stationary for long periods of time.
Operate computer, peripherals, and other office equipment.
Travel required 30% of time.
Perform work from a remote location with stable internet connection.
Benefits
Paid time-off
Medical, dental, and vision benefits
Life and supplemental insurance
Short-term and long-term disability
Flexible spending account
401k retirement plan
Company
NTT Ltd.
NTT DATA is a USD 30 billion trusted global innovator of IT and business services.
Founded in 2019
10,001+ employees
H1B Sponsorship
NTT Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (8)
Funding
Current Stage
Late StageLeadership Team
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Senior Vice President Marketing & Demand Generation
Amy Daniell
Senior Director - Hyperscale
Recent News
2024-06-02
Company data provided by crunchbase
