130 applicants

Company

Original Job Post

Fortis · 5 days ago

B2B Integrations Specialist

United States

Full-time

Hybrid

Mid Level

2+ years exp

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FinanceFinancial Services

Hiring Manager

Cynthia Mannes

Insider Connection @Fortis

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Take ownership, accountability, and initiative.

Conduct Demos to prospective customers to highlight key features and benefits of the payments integration

Schedule installation of Fortis payment integration software into the customer’s ERP software, managing the installation process from start to finish.

Manage the merchant installations schedule to ensure installations are completed as scheduled and within established SLAs.

Act as a Subject Matter Expert for internal teams on ERP software and Fortis payment integration functionality.

Act as a Subject Matter Expert regarding the functionality of the Fortis payment platform and being able to communicate the functionality of the system effectively to Merchants and Partners.

Provide customer-facing technical support before, during, and after the Fortis payment integration installation process.

Take the initiative to use available resources, colleagues, and operations support to answer both basic and complex questions and solve problems for Merchants, Agents, Partners, and internal team members regarding ERP software and Fortis payment integration functionality.

Collaborate as needed with the internal sales team to schedule and conduct demos of Fortis payments functionality for potential customers.

Create training and product documentation for both internal and external audiences.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PC literacyMicrosoft Office SuiteData entry accuracyNetSuite softwareBusiness environment experienceTechnical supportPayments industry knowledgeLeadershipProblem-solvingVerbal communicationWritten communicationInterpersonal skillsCustomer serviceOrganizational skillsAttention to detailTime management focusMulti-taskingProject managementIndependent judgmentCollaborationERP PlatformsSage 50Sage 100Sage 300Sage X3Sage IntacctAcumaticaMicrosoft Dynamics Business CentralMicrosoft Dynamics Finance & Operations

Required

PC literacy with strong competency in all Microsoft Office Suite programs

Possess proven leadership skills

Possess problem-solving skills

Possess the ability to be accurate with data entry

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Ability to focus

Ability to multi-task and project manage

Ability to function well in a high-paced and at times stressful environment

Ability to use independent judgment in resolving various issues

Ability to collaborate with team members and other departments

High School or equivalent education, associate’s or bachelor’s degree preferred

Minimum of two years of experience in a business-related environment

Prior experience working with NetSuite software required

Prior experience in a technical support role at a payments company preferred

Payments industry knowledge preferred

Preferred

Candidates in the Vero Beach, FL or Plano, TX areas are preferred and will be offered a hybrid work schedule

Prior experience with ERP platforms such as Sage 50, Sage 100, Sage 300, Sage X3, Sage Intacct, Acumatica, Microsoft Dynamics Business Central/Finance & Operations, and other ERP Systems would be beneficial