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Company

Original Job Post

MSL (Global) · 2 days ago

Senior Client Operations Analyst

NYC Metro Area

Full-time

Onsite

Mid Level

$46K/yr - $68K/yr

1+ years exp

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Responsibilities

Collaborates regularly with other agency project managers, account leads, and/or discipline leads to ensure interagency billing, scope, and client budget are on target

Partners with account leads to accurately report revenue recognition to practice leadership and finance based on the financial model for the client

Maintains project financial management reports (including OOP & fee) and other additional project documentation, including Master Service Agreements, letters of agreement, scope of work, client email approvals, etc.

Partners with Finance team and account leads to ensure projects are profitable, fees are appropriate, and scopes of work are approved

Leverages financial reports to analyze and communicate financial status of projects

Collaborates with finance team to provide updates on month-end accruals, reconciliation, and address any discrepancies

Helps plan and define project scopes in partnership with account, finance, and resource management teams

Works closely with account leads to fulfill staff plans that align with program and staffing requirements

Ensures staffing plans are reflected in all relevant reporting tools and systems; updates staff changes accordingly

Proactively raises scope changes or challenges and collaborates with account leads to identify and implement solutions; manages scope of work change order procedures as needed

Creates and manages intercompany financial documents like interagency agreements, purchase orders, and invoicing on a US and Global scale

Liaises with agency support services and teams to troubleshoot and resolve administrative issues

Utilizes internal workflow platform to create job codes and appropriate time and out-of-pocket move requests

Manages vendor registration and payment process, including setting up vendors with Accounts Payable, opening Purchase Orders and submitting invoices timely

Maintains accurate records for internal control and auditing

Aids the team in any ongoing financial questions and troubleshoots issues

Trains other team members in the financial processes at MSL

Joins weekly meetings with job management team and finance to monitor client billing and job closures

Helps manage billing processes and reporting for client accounts

Partners with account leads to develop scoping and resource plans for teams and programs; presents plans and makes adjustments based on internal reviews and feedback

Maintains budget and SOW trackers per client

Serves as the point of contact for all finance and billing needs and issues

Attends required client meetings in relation to billing and finance

Helps manage the monthly financial reporting for each account

Assists with the quarterly financial reconciliations for global and interagency clients

Supports all ad hoc client financial reporting needs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client ServicesProject ManagementOperationsAccountingFinanceAccountabilityIntegrityMicrosoft ExcelPowerPointEarnedInfluencer PartnershipsEvent PlanningData SynthesisProblem-SolvingCommunication

Required

Relevant experience in Client Services, Project Management or Operations, Accounting or Finance

Experience in an agency setting

Strong accountability and integrity for client and agency financial topics

Preferred

At least one year of relevant experience in Client Services, Project Management or Operations, Accounting or Finance. Experience in an agency setting is a plus.

Strong Microsoft Excel and PowerPoint skills

Fundamental understanding of earned, influencer partnerships, event and activations to help aid in defining of scopes and resource planning.

Ability to collate and synthesize inputs from various systems and reports

Ability to communicate confidently with strong accountability and integrity for client and agency financial topics