N.C. Department of Information Technology · 2 days ago

Microsoft 365 Engineering Supervisor

Wake County, NC

Full-time

Onsite

Mid Level

4+ years exp

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IT Services and IT Consulting

Work & Life Balance

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Responsibilities

Serve as a lead Subject Matter Expert (SME) and product specialist for the Microsoft 365 service within DIT and other Executive agencies

Leading and mentoring the Microsoft 365 Tier 2 Engineering Team by encouraging a consistently high level of customer service and support of the Microsoft 365 Suite of services

Ensuring robust and scalable configurations of core Microsoft Services such as SharePoint, OneDrive, Teams, and Exchange Online

Serving as a technical mentor to all DIT groups participating in the support of the Microsoft 365 Suite of services

Driving timely delivery and resolution of customer requests and incidents to meet all defined Service and Operating Level Agreement

Organizing enablement, training, and adoption campaigns for Microsoft 365 services

Qualification

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Microsoft 365Service DeliveryChange ManagementTroubleshootingAdoption CampaignsLeadershipMentoringCommunicationMicrosoft TechnologiesExchangePower AutomateSharePointOneDriveSharePoint GovernanceSecurityComplianceUser MigrationO365 TenantsAzureIdentity Management Systems

Required

Experience leading and mentoring the Microsoft 365 Engineering Team

Demonstrated experience in service delivery, enablement, change management, and driving adoption of Microsoft 365 services

Demonstrated experience with managing, troubleshooting, and supporting Microsoft 365 services

Demonstrated experience in organizing enablement, training, and adoption campaigns for Microsoft 365 services

Experience communicating simple or complex issues to both technical and non-technical audiences with all levels of personnel, both verbally and in writing

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development OR High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience