Energage · 2 days ago

Strategic Customer Success Manager

Exton, PA

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Be a strategic visionary that can anticipate decisions, explore and uncover business needs, and understand how Energage's solutions can lead the customer to success

Aid company growth by nourishing, building, and growing relationships across a portfolio of strategic accounts

Establish clear goals, milestones, and metrics that you and the customer will be working towards; periodically re-assessing and reviewing these with the customer

Understand and align with your client's business goals, most importantly using the Energage platform to help them in achieving those goals

Strategic accounts will be serviced in conjunction with the Strategic Account Managers, and this partnership is crucial to the success of these accounts.

Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development

Work collaboratively with a variety of other departments, such as Onboarding and Support, Client Services, Development, and Finance to ensure ongoing customer satisfaction and retention

Contribute to revenue generation through account expansion and renewals opportunity identification

Use available technology regarding customer usage data to implement a year-round touchpoint strategy with clients. In addition, completing regular checkpoints via phone and email, sending relevant marketing content, etc.

Qualification

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Customer SuccessEnergage PlatformStrategic Account ManagementProject ManagementProblem-SolvingCollaborationAutonomyCommunicationCuriosity