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SHI International Corp. · 2 days ago
ServiceNow Customer Success Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $200K/yr
10+ years exp
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Insider Connection @SHI International Corp.
Responsibilities
Optimizing the customer experience through periodic meetings around projects, roadmaps and change management
Executing against given key performance indicators including customer satisfaction, customer retention, and growth of customers business
Engaging and building relationships with the ServiceNow organization and SHI’s field salesforce to effectively optimize the customer experience
Working with SHI’s field salesforce to ensure they are reviewing ServiceNow roadmaps with stakeholders within the customers organization
Continuous learning and development on new product technology offerings and ServiceNow specific offerings and programs
A player/coach in training customers as part of go-live preparation
Ability to deliver presentations at selected conferences and events as an SME on ServiceNow
Qualification
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Required
Bachelor’s degree or relevant work experience
5+ years of management experience
5+ years of experience in ServiceNow consulting, delivery and operations
10+ years of experience as an IT professional in a customer environment, Service Desk experience a plus
Superior organizational and people management skills including project/time management abilities
Strong understanding of the ServiceNow ecosystems including licensing
A linear, logical thinking style with ability to break down and solve difficult problems
Excellent communications and presentation skills with ability to simplify and explain complex problems to stakeholders of all levels
Entrepreneurial mindset with ability to identify value in an unstructured situation
Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
Strong entrepreneurial spirit and a desire and willingness to “do whatever it takes”
Client-oriented, professional services mind-set
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Benefits
Health, wellness, and financial benefits
Continuous professional growth and leadership opportunities
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
2024-05-23
Company data provided by crunchbase
