Alyrica Networks ยท 2 days ago
Network Operations Engineer
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Insider Connection @Alyrica Networks
Responsibilities
Network Planning and Maintenance โ Carrying out planned maintenance as requested by the CTO or Network Engineer (NetEng) to the standards developed by the Network Engineering team.
Change Management - Ensure maintenance activities are coordinated within the organization and that all changes are documented in a timely manner.
Tier III Escalation Requests - Respond to Customer Support escalation requests requiring advanced troubleshooting to solve customer impacting issues. Participate in after-hours on-call rotation for the Technical Engineering team.
Provide exceptional written and verbal communication between team members and departments.
Provide ticketing and process documentation.
Participate in a 4-month night, 8-month day shift rotation.
Participate in a 2 weekend on-call rotation every 8 weeks.
Plan network changes to minimize downtime.
Provide insights and feedback for future network configurations.
Configure equipment prior to scheduled maintenance/upgrades.
Troubleshoot escalated & assigned network issues.
Managed work schedule and communicate resource constraints.
Look for opportunities to automate & improve work processes.
Monitor network KPI(s) and recommend proactive changes to the network.
Maintain awareness of publicly known vulnerabilities, and keep network systems secure.
Provide comprehensive, accurate, and timely updates on changes applied to the network.
Perform other duties as required by the CTO.
Infrequent travel to attend conferences & training opportunities.
Qualification
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Required
Layer 2 networking (switching)
Layer 3 networking (Routing, OSPF, BGP, MPLS, etc.)
Network Services (DNS, SNMP, RADIUS, TFTP, FIREWALL, Etc)
Experience with Mikrotik RouterOS
Virtualization Platforms (VMware & Proxmox)
Understand 802.11 Wireless Standards
Fixed Wireless Best Practices
Fiber Optic Networking (AE and PON)
Network Planning and Maintenance
Change Management
Tier III Escalation Requests
Provide exceptional written and verbal communication
Provide ticketing and process documentation
Participate in a 4-month night, 8-month day shift rotation
Participate in a 2 weekend on-call rotation every 8 weeks
Plan network changes to minimize downtime
Configure equipment prior to scheduled maintenance/upgrades
Troubleshoot escalated & assigned network issues
Managed work schedule and communicate resource constraints
Look for opportunities to automate & improve work processes
Monitor network KPI(s) and recommend proactive changes to the network
Maintain awareness of publicly known vulnerabilities, and keep network systems secure
Provide comprehensive, accurate, and timely updates on changes applied to the network
Perform other duties as required by the CTO
Infrequent travel to attend conferences & training opportunities
Work at a desk for extended periods
Traverse stairs and uneven ground
The ability to lift 30 pounds
Ability to effectively work during a nightshift rotation
Drive to off-site locations to perform work as required
Preferred
CCNA Certification
Network + Certification
Benefits
401(k)
Health insurance
Paid time off
Vision insurance