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Company

Original Job Post

Capitol Federal® Savings Bank · 2 days ago

Product Manager

Overland Park, KS

Full-time

Onsite

Senior Level

4+ years exp

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Responsibilities

Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, vendor and contract management and product launch

Create product strategy documents that describe business cases, technical requirements, revenue, and ROI

Performs software testing by creating user stories, defining criteria for acceptance, and validating the results with a focus on customer experience

Translate product strategy into detailed requirements which are then managed through completion.

In collaboration with Marketing, develop customer communication for life cycle of assigned products from onboarding to maturity achieving increased customer engagement and retention.

Actively identify and solicit customer feedback with a focus on identifying opportunities in assigned product line.

Analyze market data to define product objectives and benchmark product performance.

Collaborate closely with IT, marketing, operations and customer experience teams in the development, QA, and release of products or features, and balance resources to ensure success for the entire organization.

Develop product positioning and messaging that differentiates Capitol Federal across primary market segments requiring expert-level knowledge of our industry’s and competitor’s offerings.

Track KPIs for assigned product-line, generate and execute action plans where products underperform.

Works closely with Finance division to ensure proper accounting and financial reporting of assigned product(s).

Works closely with Legal and Compliance to create agreements and disclosures for assigned product line

Contributes to and provides recommendations for applicable policies and procedures.

Participates in audits and compliance exams. Interacts with internal and external auditors. Accountable for compliance and audit results related to assigned products.

Manage, mentor and develop subordinate Associate Product Manager(s).

May serve as Delegated Officer for one or more Bank Policies for compliance with federal and/or state regulations and laws

Participate in proactive team efforts to achieve departmental and company goals.

Perform other duties as assigned.

Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Qualification

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Product StrategyProduct Lines KnowledgeProfitability GrowthBanking ComplianceProblem-SolvingTeamworkCommunicationPresentation

Required

Experience in developing or executing product strategy

Proven effectiveness working in cross-functional teams

Exceptional writing and editing skills, combined with strong presentation and public speaking skills

Demonstrable knowledge in a minimum of one of the following product lines: Transaction accounts, time-deposit accounts, and consumer loans; Payments (ACH, debit card, real-time payments, etc.); Digital Banking

Bachelor’s degree or four-years of product management, project management, or operations management experience within the financial services industry

Track record of growing profitability or customer engagement

Knowledge of banking compliance laws and regulations such as Truth in Savings Act, Electronic Funds Transfer Act, Expedited Funds Availability Act, FDIC insurance rules, Fair Lending regulations, Bank Secrecy Act, and privacy laws

Company

Capitol Federal® Savings Bank

For more than 130 years, Capitol Federal® has implemented our True Blue® philosophy of Safety in Savings, Sound Lending Policies, Quality Customer Service and Commitment to Community.

Founded in 1993

Topeka, Kansas, USA

501-1,000 employees