28 applicants

Company

Original Job Post

Frontier Internet · 2 days ago

Senior Data Specialist, Repair and Return

Tampa, FL

Full-time

Onsite

Senior Level

$10,000/mo - $10,000/mo

5+ years exp

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Responsibilities

Accountable for all activity associated with the repair and return of central office circuit cards and test/tool equipment company-wide and with maintaining spares for our network to keep customer service levels up. Serve as R&R SME for the field operations team and repair vendors providing timely response and support for all R&R needs and escalation point in the resolution of equipment repair concerns. Ensure we have effective communication with the field and multiple repair vendors to meet our commitments

Responsible for overseeing R&R and monitoring vendor performance/processes to ensure quality service is provided to Frontier and vendor is conforming to our repair maintenance agreement. Identifying repair concerns and providing recommendations to repair vendors on process improvements and implementation

Provide overall assistance and support to the field operations team, NOC, and engineers with R&R escalations for critical network outages and time critical service order requests, expedites and repair status/scheduled ship date follow-ups, and maintain records to ensure accurate accounts of Frontier assets and vendor repair activity

Responsible for all aspects concerning the establishment and standardization of Frontier’s R&R processes for the field team to follow and taking the initiative to find ways to improve and streamline processes to be more efficient

Responsible for administering the R&R web-app; maintenance, continued development, enhancements, tracking all repair records and associated expenses, and maintaining the integrity of the Repair and Return database. Support all Repair and Return users with on-line training and documentation

Responsible for validating monthly R&R vendor invoices for accuracy and working with vendor on report structure and modifications to meet Frontier’s system requirements.

Responsible for maintaining the R&R Item Master table, the R&R Do Not Repair control stops, and the system volume control stop to reduce repair spend

Support the IM group with LCAM AE priority requests by monitoring and tracking AE RMA orders throughout closure ensuring defectives are returned to vendor in a timely manner to keep Frontier inventories stocked and current with working cards for future requests for outages

Prepare monthly and yearly repair documents and trend analysis for executive reporting and provide support in all aspects of managing costs associated with repair of equipment. Assist with developing new tactics to reduce repair spend

Assist the Strategic Sourcing group with review and negotiation of repair SLA proposals to determine best service and value for Frontier

Team lead for Repair and Return key projects

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Central office cardsRepairReturn processFinancial record processingAccounting knowledgeVendor service agreementsCoachingVendor interfaceProblem-solvingHard-workingInterpersonal skillsAttention to detailCommunication skillsAnalytical skillsSelf-motivatedInnovativeCustomer-focusedTeam collaborationTelecommunicationsNetwork SupportCentral Office EquipmentSwitch TypesMicrosoft ProductsCold-Fusion Applications

Required

Strong interpersonal and organizational skills

Keen attention to detail

Solid background working with central office cards

Experience with the Repair and Return process

Ability to go into the office if near a Frontier HUB location

Strong organizational skills

Excellent written and oral communication skills

Analytical skills

Financial record processing and accounting knowledge

Understanding of vendor service agreements

Effectiveness in interpersonal skills

Ability to communicate effectively with others

Ability to train others in a particular task or skill

Ability to coach

Ability to promote team collaboration

Self-motivated

Innovative analytical person capable of working independently

Deliver on commitments

Demonstrate a responsive, customer-focused philosophy

Traveling required

Ability to provide clear and relevant information to others quickly and accurately

Ability to interface with multiple vendors and field customers

Preferred

Five (5) years’ experience in the telecommunications field with exposure to central office cards and OSP equipment

Experience in network support

2-year degree or related telecommunications experience

Familiarity and understanding of Central Office equipment, switch types, and terminology

Proficiency with Microsoft products

Ability to learn new computer programs as required

Proficiency with cold-fusion applications is a plus

Benefits

20 PTO (Paid Time Off) days + 10 paid holidays per year

Day one medical, dental, vision and prescription drug plan

401k match of 50% on 6% of eligible compensation

Same-sex spouse and domestic partner benefits coverage

10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance

Company

Frontier Internet

Glassdoor

3.0

Frontier is the largest pure-play fiber provider in the United States.

Founded in 1935

Norwalk, Connecticut, USA

10,001+ employees

http://frontier.com

H1B Sponsorship

Frontier Internet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2021 (3)

2020 (7)