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Company

Original Job Post

Zayo Group · 2 days ago

Customer Success Manager

Wyoming, United States

Full-time

Onsite

Mid, Senior Level

$67K/yr - $100K/yr

5+ years exp

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Telecommunications

H1B Sponsorship

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Responsibilities

Analyzes lifecycle data and translates insights into recommendations for customers and business partner teams.

Manages customer goals, conducts business reviews, and accelerates customers through Lifecycle Journey mapping.

Handles customer onboarding, trains customers on utilizing the Tranzact self-service platform.

Manages Revenue Risk Assessment Dashboards, identifies growth and lead opportunities, and handles renewal and upselling.

Provides responsive, knowledgeable, and professional support to customers engaging Customer Success via various channels.

Maintains an industry-wide perspective on best-in-class customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

TelecommunicationsCustomer successProject managementTechnical architecturesOperating systemsMicrosoft OfficeGoogle productsCommunicationProblem-solvingDetail-oriented

Required

Associate or Bachelor’s degree in related field, or equivalent combination of training, education and experience

Minimum of 5 (five) years experience in Telecommunications

Minimum of 5 (five) years experience in a customer success like role

Possesses excellent verbal, written, and communication skills and has the ability to share the customer story through compelling and engaging methods

Ability to create and project manage a continuous experience improvement program (scope, milestone management, engagement, execution, and change management)

Demonstrates an understanding of various technical architectures and operating systems

Detail-oriented, accurate and possess excellent follow-up skills

Proficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsers

Travel up to 25%

Benefits

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave

Company

Zayo Group

Glassdoor

2.5

For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.

Founded in 2007

Denver, Colorado

1,001-5,000 employees

https://www.zayo.com

H1B Sponsorship

Zayo Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (9)

2021 (7)

2020 (2)