StaffChase · 3 days ago

Senior Product Marketing Manager

United States

Contract

Remote

Senior Level

3+ years exp

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Responsibilities

Customer Experience Analysis: Analyze customers' experience with billing and subscription management to influence the product roadmap.

Collaboration: Work with Commerce Product teams to understand the roadmap and planned feature releases. Lead and execute go-to-market plans for these releases.

Customer Journey Mapping: Partner with Commerce UX to map out and improve the end-to-end customer experience.

Enablement: Team up with cross-functional go-to-market counterparts to aid the Sales and Partner teams with enablement and readiness tools ahead of feature releases.

Messaging and Communication: Develop and craft messaging to highlight the value of new features in customer communications.

Issue Resolution: Triage and resolve any billing-related issues, escalating to leadership when necessary.

Stakeholder Engagement: Attend and contribute to all regularly scheduled Commerce, PMM, and cross-functional meetings.

Qualification

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Product MarketingProduct ManagementIssue ResolutionProblem-SolvingCommunicationPresentationStorytellingCuriosityCorporate CommunicationsTech Industry KnowledgeFinance WritingPresentingCollaboration