Process Engineer @ Lumen Solutions Group Inc. | Jobright.ai
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Process Engineer jobs in Owings Mills, MD
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Lumen Solutions Group Inc. · 4 days ago

Process Engineer

positionOwings Mills, MD
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

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IT Services and IT Consulting
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Growth Opportunities

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Responsibilities

Monitor IT systems to identify recurring issues and potential problems.
Analyze incident records to identify trends and root causes of issues.
Perform detailed investigations into complex problems to determine root causes.
Collaborate with IT teams and stakeholders to develop and implement effective solutions.
Document and track the progress of problem-resolution efforts.
Propose and implement process improvements to prevent the recurrence of problems.
Conduct post-implementation reviews to assess the effectiveness of solutions.
Maintain and update problem management databases and knowledge bases.
Prepare detailed reports on problem trends, root causes, and resolution efforts.
Maintain accurate and comprehensive documentation of problem management activities.
Act as a liaison between technical teams and business stakeholders.
Communicate problem status, resolution plans, and impacts to relevant parties.
Ensure adherence to ITIL best practices.
Stay updated on industry trends and advancements in problem management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITIL FrameworkITSM ToolsService NowProblem-SolvingAnalyticalCommunicationAdaptabilityAttention to DetailOrganizationalProcess engineeringEvaluation criteriaProcess improvementProcess mappingDocumentation techniquesData analyticsITIL V3/4 FoundationMotivationAgile execution

Required

Bachelor’s degree in information technology, Computer Science, or a related field.
Minimum of 3 years of experience in IT problem management, incident management, or a related role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Familiarity with ITIL framework and best practices.
Proficiency in problem management tools and software (Service Now or Similar ITSM tool preferred)
Ability to work effectively in a fast-paced and dynamic environment.
Strong attention to detail and organizational skills.

Preferred

Ability to motivate self and foster a culture of continuous improvement and agile execution., Proficient
Knowledge of process engineering methods and evaluation criteria., Proficient
Knowledge of process improvement techniques., Proficient
Knowledge of process mapping and documentation techniques., Advanced
Ability to work with data and analytics., Proficient
ITIL V3/4 Foundation or higher.

Company

Lumen Solutions Group Inc.

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Lumen Solutions Inc., is a dynamic small and minority-owned, Disadvantaged Business Enterprise headquartered in Virginia, USA.
dateFounded in 2010
location
Parkland, FL
people-size51-200 employees
web-link
http://www.lumensolutions.com

Funding

Current Stage
Growth Stage

Leadership Team

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Charanjiv Gadh
Chief Executive Officer
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Company data provided by crunchbase
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