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Company

Original Job Post

Wells Fargo · 2 days ago

Branch Operations Coordinator

Laguna Niguel, CA

Full-time

Onsite

Entry Level

$20/hr - $27.69/hr

2+ years exp

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BankingFinancial Services

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Responsibilities

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

Complete operational activities while minimizing risks under established policies

Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

Support the Branch manager in operational tasks and scheduling

Resolve issues related to daily operations of the teller line, under direction of regional banking management

Support customers and employees in resolving or escalating concerns or complaints

Receive guidance from managers and exercise judgment within defined policies and procedures

Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

Identify information and services to meet customers financial needs

Motivate a diverse team to achieve full potential and meet established business objectives

Qualification

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Military ExperienceCustomer ServiceIssue ResolutionTechnology educationFraud preventionCash handlingCompliance controlsRisk managementLoss preventionProblem-solvingInterpersonal communicationIntegrityProfessionalismJudgmentPrioritizationMotivation

Required

2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and employees

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Cash handling experience

Well-organized, independent and able to prioritize in a fast-paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Motivate others to achieve full potential and meet established business objectives