Workhuman · 2 days ago

Salesforce Application Administrator

Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Insider Connection @Workhuman

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Responsibilities

Work with Business Operations & Stakeholders to analyze, design, and optimize processes in order to increase user adoption and decrease multiple departments cost to serve

Regularly review Oauth connections ensuring only approved connections are made

Create and Manage automations via Flow, making enhancements based on changing business processes & Salesforce GA releases.

Identify areas of technical debt to be added to the backlog

Create & Maintain documentation for technical changes across the application

Be responsible for the Salesforce Release Maintenance Process.

Resolve any technically reported issues that arise included, but not limited to APEX Exceptions & user reported errors.

Follow internal “Scrum-ban” process for development, testing & delivery, working out of the team’s JIRA backlog

Help maintain Adhoc Survey Bi-annual load process

Help with the implementation & upkeep of any API solutions involving Salesforce, ensuring all connections have properly undergone Information Security approval

Work with the Enablement team to create training documentation and plan rollout strategies

Qualification

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Salesforce administratorLightning sales & service cloudCertifiedPlatform app builderFlow automationsApproval processesAssignment rulesDeploying changesSandboxProduction orgsBuilding diagramsLucidchartMiroMicrosoft office suiteProblem-solvingCustomer-focusedInnovativeOpen-mindedPositive attitudeTeam player ability to manage multiple stakeholder expectationsTimelinesDeliverablesWork independentlyExecute tasksLove following processesExceptionally detail orientedData LoaderWorkbenchDevOps Center