61 applicants
The Trustees of Reservations · 1 day ago
Salesforce Administrator
Boston, MA
Full-time
Onsite
Mid Level
3+ years exp
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Responsibilities
Identify and gather requirements, translate into best practice, and create scalable solutions with a focus on exceptional user experience
Manage CRM Governance Group, updates, and enhancements
Lead proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Resolve user support tickets
Design a governance structure, in collaboration with CRM core users, to maintain and manage the system long-term
Monitor and improve user adoption
Provide new user and ongoing user training
Qualification
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Required
Salesforce Certified Administrator required. Salesforce Platform App Builder and other certifications encouraged
The ideal candidate will be a strong communicator and strategist with strong organizational skills and an excellent understanding of organizational goals and technical systems environments.
Strong track record in coaching a team of Salesforce professionals, leading cross-departmental teams and external partners to meet product roadmap timelines and goals, and working through change management questions as needed. The director will be technologically savvy, self-motivated, reliable, and flexible.
2-3 years of work experience as a product owner, Salesforce platform manager, or business analyst working with Salesforce
3-5 years experience working with NPSP (Nonprofit Success Pack)
3-5 years experience working with Classy, Salesforce Marketing Cloud or similar platforms
Experience in navigating organizational change successfully, and track record of leadership through complex initiatives requiring change in business processes, technology, and culture
Excellent technical and analytical abilities, and strategic orientation
Strong verbal and written communication skills. Ability to present to and influence varied audiences.
Comfortable working within and across teams, both remote and in office.
High degree of comfort working in a fast-paced environment and managing multiple initiatives/projects simultaneously
Strong organizational skills, including the ability to manage projects and workflow while using time and resources effectively
Passion for land conservation, outdoor recreation, and cultural preservation, and commitment to The Trustees’ organizational mission
Passion for the best User Experiences possible
Preferred
Experience working at a non-profit a plus
Company
The Trustees of Reservations
Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Theoharides
President and CEO
christine morin
Chief Operating Officer
Recent News
Company data provided by crunchbase
