98 applicants

Company

Original Job Post

Schneider Electric · 2 days ago

EcoCare Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

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Responsibilities

Build strong relationships with multiple stakeholders at customer site, understanding each stakeholder's priorities and level of influence.

Develop meaningful customer success plans and action plans to help customers achieve desired outcomes.

Work closely with sales force, project management teams, and others to manage customer relationships and satisfaction.

Attend consultative reviews of analytical reports regarding customer systems.

Identify opportunities to expand customer partnerships with Schneider Electric.

Provide guidance to internal teams and relay customer feedback.

Monitor customer experience to ensure satisfaction and ROI.

Navigate internal systems and teams to ensure timely issue resolution.

Identify and mitigate churn risk, driving customer retention.

Develop strategic renewal plans for customers.

Demonstrate ability to work on multiple tasks, prioritize work, and meet deadlines.

Work cross-functionally and cross-domain.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Experience in customer successTransferrable skillsComfortable holding peers accountable CRM systemsSalesforceTotangoGainsightChurnZeroCustomer service skillsData presentation skillsPositive attitudeEnthusiasticSelf-motivatedCustomer-focusedPeople-personTeam playerStrategic mindset follow throughComfortable working in a fast-paced environment work with people with diverse technical backgroundsCommunication skillsLeadership skillsPower QualityPower ManagementElectrical DistributionElectrical Power MonitoringControl SystemsPower Systems

Required

Bachelor’s degree in business, computer science, or engineering (or equivalent experience)

Experience working in the field of customer success (or field with highly transferrable skills)

Positive attitude, enthusiastic, self-motivated, and customer-focused

People-person and team player, enjoying the cross-functional interaction required for this position

Strategic mindset

Comfortable holding peers accountable

Excellent follow through and follow up skills

Comfortable working in a fast-paced, dynamic, transformative environment

Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, sales personnel

Experience with CRM systems, Salesforce and Totango, Gainsight, or ChurnZero preferred

Ability to occasionally travel to various customer sites in North America and worldwide

Other skills: communication, customer service, writing, leadership as well as the ability to understand and present data

Preferred

Understanding of Power Quality products

Knowledge of Power Management and Electrical Distribution

Experience with Electrical Power Monitoring and Control Systems and products

Power and/or electrical systems knowledge

Experience with CRM systems, Salesforce and Totango, Gainsight, or ChurnZero preferred

Company

Schneider Electric

Glassdoor

4.3

Schneider Electric specializes in the digital transformation of energy management and automation.

Founded in 1836

Rueil-malmaison, Ile-de-France, FRA

10,001+ employees

https://www.se.com

H1B Sponsorship

Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (91)

2022 (97)

2021 (129)

2020 (110)