129 applicants
ExpertVoice · 2 days ago
Customer Success Associate
United States
Full-time
Remote
Entry, Mid Level
$58K/yr - $65K/yr
1+ years exp
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Insider Connection @ExpertVoice
Responsibilities
Analyze performance reporting to provide actionable insights & optimization recommendations to brand clients
Achieve quarterly goals for growing Year over Year invoiced revenue
Work with Account Executive and Project Manager to execute and launch client projects
Explain usage statistics, provide insights, and drive client ROI
Serve as the main point of contact for a portfolio of client partners
Lead client-facing platform training sessions to enhance clients' understanding of tools
Collaborate with the Account Executive to plan promotional activities and maintain a calendar of events
Report client status and feedback to internal ExpertVoice teams
Track main contacts and key personnel changes
Travel for trade shows, client visits, and company-wide meetings
Meet and exceed quarterly team objectives
Qualification
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Required
Storytelling with data
Strong interest in working in a creative, fast-paced environment
Helpfulness – help co-workers, clients and everyone succeed. “That’s not my job” is not in your vocabulary
Hustle – Don’t let obstacles or any excuses stop you from getting the job done
Teamwork – must work closely with internal teams to execute projects
Time Management skills – Organize day-to-day tasks with proper priority
Professionalism – Both internally and externally
Coachable/Teachable – a desire to always be learning and getting better
VERY Strong attention to detail and organizational skills
Strong oral and written communication skills
Strong internet/online skills
Listening - Exhibit strong listening skills
Familiarity with Salesforce, EXCEL, Google Suite, Outlook, Slack.
Ability to interact with diverse groups of technical and non-technical people
Creative problem solver
Self-motivated and proactive
Preferred
1-3 years of account management experience and/or Customer Success experience for a high-tech software-related firm
Experience with direct B2B client communications
Benefits
Flexible PTO
Medical, dental, vision, FSA, life insurance, and long-term disability
Paid maternity and paternity leave
401K (with match)
Freedom to work from all 50 states
Clients frequently extend their incentive purchase programs to employees
Company
ExpertVoice
ExpertVoice is a provider of an online marketing platform used to connect brands with influencers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.98MKey Investors
Sorenson Capital
2016-04-07Series Unknown· $13.46M
2014-09-10Series Unknown· $16M
2006-10-04Series B· $1.5M
Leadership Team
Heather Mercier
Chief Financial Officer and COO
Chris Cochella
Head of Strategic Partnerships
Recent News
2023-12-20
2023-12-20
Company data provided by crunchbase
