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Agilent Technologies · 2 days ago
Field Service Engineer - Pathology
Santa Clara, CA
Full-time
Onsite
Mid Level
1+ years exp
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Responsibilities
Provide on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, including hardware, software, and networking products.
Diagnose and resolve product performance issues.
Perform maintenance and repairs, ensuring customer happiness by advising on preventive maintenance and configurations.
Proactively respond to potential equipment issues to prevent unplanned business interruptions.
Be adaptable to customer requests for service, communicating proactively before, during, and after service.
Deliver fully coordinated solutions, including peripherals, communications, operating systems, and applications software.
Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance for tissue diagnostic IVD devices, which include electro-mechanical, pneumatic, systems, computer hardware, and software components.
Connect with managers and the sales team to understand and meet customer needs and expectations.
Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures.
Complete administrative paperwork and computer reports accurately and promptly.
Provide feedback to Product Specialists and manufacturing or OEM vendors regarding performance anomalies.
Document time and expenses promptly in SAP and other required systems.
Train other field engineers and customers in the solutions.
Qualification
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Required
Bachelor’s in a science field (e.g., electro/mechanical/bio- engineering, chemistry, biotechnology, or similar)
1+ years of experience in a similar position or as an end user or field service engineer
Clear, respectful, and timely verbal and written communication skills
Enjoy traveling and visiting customers
Preferred
Troubleshooting and problem-solving experience with pathology equipment is desired but not crucial
Familiarity with Agilent solutions is a plus but not required
Benefits
Travel benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10,001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (48)
2022 (66)
2021 (62)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
2010-05-20Acquired· by INFICON
1999-11-26IPO· nyse:A
Leadership Team
Mike McMullen
President & CEO
Padraig McDonnell
Chief Executive Officer and President
Recent News
2024-06-05
2024-06-04
Company data provided by crunchbase
