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CAI · 2 days ago
Desktop Support Specialist
Allentown, PA
Full-time
Hybrid
Entry Level
3+ years exp
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Responsibilities
Test new technologies prior to deployment
Install and upgrade desktop operating systems including network connectivity, standard applications, and associated peripherals
Troubleshoot software/hardware problems through debugging, testing, and vendor assistance
Provide recommendations regarding software/hardware changes to correct problems
Update virus protection programs and the client PC’s operating systems
Troubleshoot diagnoses and identifies failing/failed components through the use of testing procedures and diagnostic software
Research, resolve, and recommend solutions to complex, technically orientated-user problems
Communicate resolution to appropriate IS staff and system users
Assist with defining policies and procedures and work to improve the call handling and resolution process
Instruct system users on basic application and personal productivity software functions in an informal setting
Log problem calls and resolutions
Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same
Manage staff and organize department functions in accordance with company guidelines
Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
Direct others in the completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed
Arrange a timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments
Work on an actual project or service to help achieve the objectives of the department
Evaluate information to render an opinion or act based on that information that will impact the department or function
Focus on achieving the goals or objectives of the department
Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality
Develop a working knowledge of all PGCB rules, regulations, and Internal Controls applicable to your position
Must read and understand the client’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third-party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements
Qualification
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Required
Must have proficiency in the following software systems Windows 10 and MS Office
Must demonstrate analytical skills and ability to solve complex technical problems with little or no assistance
Minimum three (3) years of general PC and network troubleshooting required
Preferred
Ability to perform duties under minimal supervision
Excellent oral and written communication skills
Exceptional organizational skills with the ability to handle multiple, high-priority projects with a keen attention to detail
Strong interpersonal, analytical, and problem-solving abilities
Ability to work with others, communicate well, receive direction; review your own work
Maintain a positive attitude toward work and interface with guests in a friendly and polite manner
Ability to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to work with others, communicate well, and receive direction when needed to achieve department goals and objectives
Company
CAI
CAI is a global technology services firm with over 8,700 associates worldwide and a yearly revenue of $1 billion+.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Company data provided by crunchbase
