Konica Minolta Business Solutions U.S.A., Inc. · 2 days ago

Customer Success Manager

Beaverton, OR

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.

Act as a primary contact for customer stakeholders, maintain awareness of service management performance, and assist in resolving incidents.

Manage customer feedback, acquire new business opportunities, and promote improvements in the customer's environment.

Collaborate with the Enterprise Service Delivery Manager to ensure quality technical services for customers, and complete administrative tasks according to company standards.

Plan and coordinate activities, work collaboratively with team members, implement innovative ways to meet goals, and maintain a high level of customer focus.

Qualification

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Account managementOutside salesTechnical servicesSmallMedium enterprise businessesBusiness developmentITILIT best practicesIT service lifecycleProblem-solvingHard-workingService improvementNegotiationInfluencingOrganizationalCommunicationFlexibilityConfidentialityLearning agility

Required

Requires at least a bachelor’s degree, or its foreign equivalent, or equivalent combination of relevant education and experience.

4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of small and medium enterprise businesses.

Ability to undertake the above responsibilities

A passion for Service Improvement in a Customer/Service Provider Relationship

Strong business development, negotiation, and influencing skills

Working knowledge of ITIL Service Lifecycle and IT Best Practices

Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others

Excellent written and verbal communication skills

Excellent customer facing/customer service skills

Able to demonstrate a high degree of flexibility including shift and out of hours working

Able to manage sensitive and sometimes confidential information

Must be able to learn new concepts, applications and technologies quickly