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Company

Original Job Post

Qualtrics · 4 days ago

Gainsight Administrator

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$94K/yr - $178K/yr

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ConsumerData Integration

Comp. & Benefits

Insider Connection @Qualtrics

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Configure, deploy, and administer the Gainsight platform including system configuration, reports, dashboards, and end-to-end workflows.

Collaborate with cross-functional teams to gather business requirements impacting Gainsight and CRM, configuring the system to meet those needs.

Develop new business processes in partnership with Customer Success leadership and cross-functional teams.

Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, and user administration.

Monitor system performance, data integrity, and user activity to make recommendations for continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRMCustomer SupportMarketing AutomationProject ManagementBusiness AnalysisCustomer Success PrinciplesProblem-SolvingStrategic ThinkingLeadershipCommunicationSelf-StarterGainsight AdministrationCRM AdministrationOperations ExperienceData AnalysisBusiness IntelligenceReport DesignDashboard DesignData StructuresData ModelingDatabase Management

Required

Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)

Experience as end-user of a CRM, customer support system, or marketing automation system

Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software

Experience working in customer success, or equivalent understanding of key customer success principles

Demonstrated project management, business analysis, and problem-solving

Experience working in cross-functional teams

Self-starter, demonstrating leadership of owned projects

Excellent written and verbal communication and presentation skills

Strategic thinking and prioritization

Problem solver with a systems mindset

Preferred

Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification

CRM administration experience or certification

Experience interacting with senior leadership and managers

Experience in operations for customer success, sales, support, services, or marketing

Experience in data analysis, business intelligence, and design of reports and dashboards

Understanding of data structures, data modeling, and database management

Benefits

Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration

Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

Experience bonus to be used for an 'Experience' of your choosing every year.