EcoWay Voyagers · 2 days ago

Home-based Receptionist/Administrative Assistant

United States

Full-time

Remote

Entry Level

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Insider Connection @EcoWay Voyagers

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Responsibilities

First Point of Contact: Serve as the welcoming voice and face of EcoWay Voyagers, providing exceptional customer service to clients, guests, and travelers via phone, email, and online chat

Inquiry Management: Handle inquiries and requests from clients and travelers, providing information, assistance, and routing inquiries to the appropriate department or individual regarding sustainable travel options, eco-friendly accommodations, and responsible tourism initiatives

Reservation Assistance: Assist travelers with booking accommodations, flights, and eco-friendly transportation options, offering personalized recommendations based on their preferences and sustainability values

Itinerary Coordination: Coordinate travel itineraries, including accommodations, flights, tours, and activities, ensuring seamless travel experiences for clients and guests while promoting sustainable travel practices

Environmental Awareness: Educate travelers about eco-friendly travel options, carbon offset programs, and sustainable tourism practices, encouraging them to make environmentally conscious choices during their journeys

Remote Administrative Support: Provide general administrative support to team members, including data entry, filing, document preparation, and other tasks as needed to maintain an organized and efficient office environment focused on sustainable travel initiatives

Qualification

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Travel Industry KnowledgeCustomer ServiceCommunicationAdaptabilityTeam Player

Required

Customer Service Skills: Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with clients, guests, and travelers professionally and effectively

Communication Proficiency: Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat

Travel Industry Knowledge: Familiarity with travel booking systems, destination information, and sustainable travel practices to assist travelers and provide accurate and relevant information

Tech Savvy: Comfortable using communication tools, email platforms, and travel booking systems to perform receptionist duties and support remote operations

Organizational Skills: Strong organizational abilities to manage travel itineraries, reservations, calls, and documents efficiently and accurately

Attention to Detail: Meticulous attention to detail to ensure accuracy in travel arrangements, itinerary coordination, and administrative tasks

Adaptability: Ability to adapt to changing travel requirements, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment focused on customer satisfaction and sustainability

Team Player: Collaborative mindset with the ability to work effectively as part of a remote team, supporting colleagues and contributing to a positive work culture focused on sustainable travel initiatives