Be an early applicantLess than 25 applicantsPosted by Agency
Cynet Systems · 4 days ago
Process Engineer
Owings Mills, MD
Contract
Onsite
Entry, Mid Level
$39/hr - $44/hr
3+ years exp
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Insider Connection @Cynet Systems
Responsibilities
Monitor IT systems to identify recurring issues and potential problems.
Analyze incident records to identify trends and root causes of issues.
Perform detailed investigations into complex problems to determine root causes.
Collaborate with IT teams and stakeholders to develop and implement effective solutions.
Document and track the progress of problem resolution efforts.
Propose and implement process improvements to prevent the recurrence of problems.
Conduct post-implementation reviews to assess the effectiveness of solutions.
Maintain and update problem management databases and knowledge bases.
Prepare detailed reports on problem trends, root causes, and resolution efforts.
Maintain accurate and comprehensive documentation of problem management activities.
Act as a liaison between technical teams and business stakeholders.
Communicate problem status, resolution plans, and impacts to relevant parties.
Ensure adherence to ITIL best practices.
Stay updated on industry trends and advancements in problem management.
Qualification
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Required
Bachelor’s degree in information technology, Computer Science, or a related field.
Minimum of 3 years of experience in IT problem management, incident management, or a related role.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Familiarity with ITIL framework and best practices.
Proficiency in problem management tools and software (Service Now or Similar ITSM tool preferred).
Ability to work effectively in a fast-paced and dynamic environment.
Strong attention to detail and organizational skills.
ITIL V3/4 Foundation or higher.
Preferred
Ability to motivate self and foster a culture of continuous improvement and agile execution.
Knowledge of process engineering methods and evaluation criteria.
Knowledge of process improvement techniques.
Knowledge of process mapping and documentation techniques.
Ability to work with data and analytics.
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase
