TalentPop · 2 days ago

Customer Success Manager

Costa Mesa, CA

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

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ConsultingE-Commerce

Hiring Manager

Azita Moussavian

Insider Connection @TalentPop

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage the relationship between TalentPop agents and the brands we work with.

Help establish Standard Operating Procedures for our client’s customer service processes.

Help new customer service agents get up to speed with the brand they’re going to be working with.

Provide support and guidance to the Customer Service Team, and work with Team Leaders to ensure that our Customer Service Agents are providing exceptional service.

Set customer satisfaction goals and KPIs, and work with the team to meet them consistently.

Work closely with the Co-Founder and Director of Customer Success to brainstorm new ways to increase client satisfaction.

Identify strategic insights from customer interactions and utilize data and customer insights to report to the leadership team.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

E-Commerce Industry experiencePeople skillsTeam playerGrowth-drivenPositiveOpen-mindedSelf-starterResourcefulDriven problem-solverPassionateFinisherAgency ExperienceE-Commerce Brand ExperienceSAAS Company ExperienceOrange County/LA Area Location

Required

You love people and people love you. You’ve often been told you are a warm person and can easily build rapport. The vast majority of the role is going to be interacting with business owners, and training their new agents, therefore you must enjoy people or this isn’t going to work ;)

You’re a team player who is growth-driven, positive, and open-minded: This is a core value of our business and an important factor in your success.

You’re a self-starter- Resourceful, takes initiative, and is comfortable in a fast-paced startup environment.

You’re a driven problem-solver: who is passionate about helping and bringing joy to clients and is seeking a leadership role.

You’re a finisher - Do you dislike leaving projects unfinished? Or drive you nuts when others fall short on delivery or task? Then this makes you an ideal member of the team! :)

You have experience or are interested in the fast-growing E-Commerce Industry.