EcoWay Voyagers · 2 days ago

Remote Administrative Assistant/Customer Service

United States

Full-time

Remote

Entry Level

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Responsibilities

Client Communication: Interacting with clients via phone, email, and chat to address inquiries, provide information about our eco-friendly travel services, and assist with booking arrangements

Administrative Support: Providing administrative assistance to various departments, including data entry, document preparation, scheduling appointments, and organizing travel logistics

Booking Coordination: Assisting with booking flights, accommodations, tours, and activities for clients, ensuring accuracy, timeliness, and adherence to sustainability criteria

Customer Support: Resolving client issues, complaints, or concerns promptly and courteously, and escalating complex issues to the appropriate department for resolution

Documentation: Maintaining organized records of client interactions, bookings, payments, and administrative tasks using our internal systems and software

Quality Assurance: Ensuring that all travel arrangements meet our high standards for quality, sustainability, and customer satisfaction

Team Collaboration: Collaborating with colleagues across departments to streamline processes, share information, and ensure seamless communication and coordination

Qualification

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Tech ProficiencyCustomer ServiceAdministrative AbilitiesCommunicationProblem-SolvingAttention to DetailTeam Player

Required

Customer Service Skills: Excellent customer service skills with a friendly and professional demeanor, and the ability to effectively communicate with clients and colleagues

Administrative Abilities: Strong administrative skills, including proficiency in data entry, document management, scheduling, and organization

Communication Skills: Clear and effective communication skills, both verbal and written, to interact with clients, team members, and external partners

Tech Proficiency: Comfortable using email, phone systems, CRM software, and other digital tools to perform administrative tasks and assist clients

Problem-Solving Skills: Ability to troubleshoot issues, resolve conflicts, and find solutions to client inquiries or concerns in a timely and efficient manner

Attention to Detail: Meticulous attention to detail to ensure accuracy in administrative tasks, client communications, and travel arrangements

Team Player: Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving common goals