181 applicants
Match Group · 2 days ago
Customer Success Engineer II
United States
Full-time
Hybrid
Mid Level
$66K/yr - $100K/yr
2+ years exp
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Responsibilities
Work closely with the central platform engineering & product team to operate and support central services for Match Group brands
Act as the first point of contact for the engineering team, providing in-depth knowledge of team services and technologies
Build relationships with brand developers and prospects to address technical issues
Educate and train customers on product capabilities through calls and demos
Provide customer feedback to enhance services and technologies
Monitor key system metrics for brand success
Update technical documentation based on brand feedback
Review and manage services' API endpoints using tools like Postman
Advocate for customers' needs and goals
Communicate and escalate issues to engineering teams for resolution
Investigate problems using company data tools
Set up SLAs with engineers to meet customer requirements
Qualification
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Required
2+ years of professional experience as a customer success engineer/developer support specialist/sales engineer or similar roles
Being able to write a quick simple script language (javascript, python, shell, ..) to automate the repeated process
Possesses enough understanding of programming concepts and application programming interfaces (APIs) to communicate with developers
Fluency in API setup using tools such as Postman, simulate, and debug REST API JSON request and responses
Familiarity with cloud providers or infrastructure and GitAbility to fast learn new technology and service
Results-oriented, self-directed, and inquisitiveStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
Ability to work collaboratively and independently while managing multiple projects, assignments, and/or responsibilities
Ability to rapidly assess, analyze, and resolve or troubleshoot issues and distill into clear and concise communications
Ability to work in a complex ecosystem with many layers of systems, services, and tools
Preferred
Experience in any programming languages (C#/Java/Kotlin/Typescript/golang)
Experience working at B2B/SaaS companies
Experience using Spring framework (Spring Boot, Webflux/React, GRPC)
Experience using .NET framework
Experience working with AWS cloud provider/services
Experience working with Jira and Jira Service Management
Experience working with artifact registry (e.g., JFrog)
Experience working with documentation system (e.g., Docusaurus) and monitoring systems (e.g., Datadog, newrelic, Kibana, Grafana, Prometheus)
Benefits
Medical, mental health, and wellness benefits
401k contributions up to 10% with 100% employer match (cap at $10,000)
Employee stock purchase program
Generous PTO and 18 paid holidays
Annual training allowance for professional development
ERG membership opportunities and events
20 weeks of 100% paid parental leave
Fertility, adoption, and child care resources
Pet insurance and discounts
Company gatherings, happy hours, and events
Company
Match Group
Match Group is a division of IAC &and online dating portfolio that comprises over forty brands around the world. It is a sub-organization of IAC.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-11-18IPO· nasdaq:MTCH
Leadership Team
Alexandre Lubot
CEO Match Group EMEA & APAC
Bernard Kim
CEO
Recent News
2024-06-03
2024-05-27
2024-05-22
Company data provided by crunchbase
