42 applicants

Company

Original Job Post

OpenAI · 2 days ago

Customer Success Manager, Enterprise

Remote - New York City

Full-time

Onsite

Senior Level

$240K/yr - $240K/yr

7+ years exp

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Artificial Intelligence (AI)Generative AI

H1B Sponsorship

Growth Opportunities

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Responsibilities

Deliver an exceptional customer experience.

Develop and nurture strong customer relationships to understand their business goals and needs.

Implement and run user training and enablement sessions with a “train the trainer” model to enable scale.

Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.

Codify best practices, guides, and FAQs based on interactions with customers.

Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.

Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.

Foster customer advocacy and facilitate customer testimonials and case studies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successRelationship managementCustomer experienceTechnical productExecutive engagementPain points identificationHumble attitudeHigh horsepowerProject managementAI evolutionProblem-solvingCommunicationPresentationProactiveTeamworkPrioritizationEthics

Required

Have 7+ years of experience in a customer success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

Have a solid track record of delivering and scaling an exceptional customer experience.

Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

Can proactively identify pain points in the product and with our customers.

Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

Are personally committed to fostering the safe and ethical evolution of AI.

Company

OpenAI

Glassdoor

4.2

OpenAI is an AI research and deployment company that conducts research and implements machine learning.

Founded in 2015

San Francisco, California, USA

201-500 employees

https://www.openai.com

H1B Sponsorship

OpenAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (13)

2022 (17)

2021 (10)

2020 (7)