Public Relations Customer Success Manager @ PR Volt | Jobright.ai
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Public Relations Customer Success Manager jobs in United States
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PR Volt ยท 2 days ago

Public Relations Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

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Responsibilities

Oversee a team of Campaign Managers, ensuring consistent high-performance levels
Regularly monitor account health and intervene when necessary to ensure customer success
Drive customer renewals and expansions to meet organizational objectives
Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement
Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PR campaigns managementMedia coverage acquisitionCustomer successClient account managementPitch generationOnboardingMuck RackCISIONData analysisExcelGoogle SheetsApplication explorationCopywritingProblem-solvingLeadershipCommunicationOrganizational

Required

A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage. Ideal candidate may have 10+ years of experience.
A minimum of 3 years experience in a customer success or similar role.
Bachelor's degree in Marketing, Communications, or a related field.
Proven expertise in client account management.
Experience with generating compelling pitch angles and writing brand pitches.
Proven ability to lead a team, onboard new team members, and meet deadlines.
Proficient with industry-standard tools like Muck Rack or CISION.
Strong data analysis skills and experience with Excel/Google Sheets.
Tech-savvy with a penchant for adopting and exploring new applications/technologies.
Excellent copywriting, communication, and organizational skills.

Benefits

Health insurance tax-free reimbursement monthly stipend
15 days PTO + 6 paid US holidays, which do not count against PTO days
Flexible work hours and location (we are a remote 1st company and this is a remote role)
Working as part of a global business with a diverse team
Opportunity to grow from the ground up with an early-stage start-up
Yearly $1,500 allowance for technical equipment/work accessories
Annual holiday party

Company

PR Volt

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PR Volt is a simpler, higher quality, lower cost and more scalable approach to PR than building.
dateFounded in 2017
location
Santa Monica, California, USA
people-size2-10 employees
web-link
https://www.prvolt.com/

Funding

Current Stage
Early Stage

Leadership Team

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Nick Lucas
VP of Technology
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Company data provided by crunchbase
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