SHI International Corp. · 3 days ago

Sr. ServiceNow Developer

United States

Full-time

Remote

Senior Level

$110K/yr - $160K/yr

5+ years exp

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Insider Connection @SHI International Corp.

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Responsibilities

Implement ServiceNow platform capabilities including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

Work with customers to ensure ServiceNow configuration meets their requirements by drafting user stories, acceptance criteria, testing strategies, and providing knowledge transfer.

Identify and provide advice on problem resolution within customer ServiceNow environments.

Stay updated on industry trends and new ServiceNow offerings to enhance platform usability.

Complete work within agreed timescales and KPIs, assist in managing project timelines, and contribute to driving key ITAM initiatives.

Maintain industry-leading knowledge of ITAM and Software life-cycle, follow department standards, and ensure projects are conducted professionally and ethically.

Qualification

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ServiceNow ConfigurationWeb TechnologiesITIL MethodologiesJavaScriptWeb Software DesignIT Service ManagementRelational DatabasesDirectory Service IntegrationSingle Sign-onServiceNow ImplementationSoftware Asset ManagementSecond Language (French/Spanish)

Required

Bachelor's Degree or relevant work experience required

Minimum 5 years holding a position configuring and customizing ServiceNow projects

Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)

Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog)

Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)