31 applicants
New Era Technology · 2 days ago
Network Engineer - Remote
West Chester, PA
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Customer Satisfaction through the delivery of world-class Support Services.
Optimizing productivity while assigned to customer tickets or projects.
Ability to prioritize work through ticket and project status.
Problem-solving and resolution of network issues and escalating where appropriate.
Ticket Quality Control and Ticket Management.
Customer Service including phone, video, and email communication.
Occasional on-site visits to nearby customers (less than 5%).
Occasional on-call responsibility/rotation.
Participation in process improvement initiatives.
Documentation skills for customer environments.
Qualification
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Required
5-7 years’ experience as a Network Engineer.
Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
Proven experience with network capacity planning, network security principles, and general maintenance best practices.
Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
Excellent hardware troubleshooting experience.
Fundamental knowledge of Network relationship to cyber security principles and practices.
Preferred
Cisco CCNP preferred.
Experience with multiple network technology stacks. (Solar Winds and Auvik)
Knowledge and experience in network virtualization technologies. (Azure and AWS)
Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
Knowledge of VOIP systems is a bonus.
Travel is required, but only occasionally, and is less than 10%.
Benefits
Medical
Dental
Vision
401K match
28 PTO Days including company holidays
Company
New Era Technology
New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.
1,001-5,000 employees
H1B Sponsorship
New Era Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (67)
2022 (25)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Joseph Ewart
Chief Executive Officer and Chairman
Shiro Ando
CTO
Recent News
capital-riesgo.es
2022-12-02
Company data provided by crunchbase
