Be an early applicantLess than 25 applicants

Company

Original Job Post

Thermo Fisher Scientific · 2 days ago

Field Service Engineer III

District of Columbia, United States

Full-time

Onsite

Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

BioinformaticsBiotechnology

H1B Sponsorship

Actively Hiring

Insider Connection @Thermo Fisher Scientific

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation

Must be client-focused, working in conjunction with Professional Services and outsourcing functions.

Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.

Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.

Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

Analyzes instrument-generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).

Show and demonstrate progression in training and certification for advanced products.

Other duties may be assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service engineeringAnalytical instrumentationGas chromatographyLiquid chromatographyIon chromatographyMass spectrometryGcHplcIcMsDocumentationDriver’s licenseProblem-solvingInterpersonal skillsCommunicationPrioritization

Required

Bachelor’s Degree in Chemistry, Sciences or related field preferred

2+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation

Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred

Effective interpersonal skills and establishing good customer rapport are essential

Strong communication skills

Ability to prioritize service requests and produce clear and concise documentation

Must be available for travel daily as required, and up to 50% overnight travel

Ability to lift 40 lbs.

Ability to stand for long periods of time

Ability to work overtime

Must have a valid driver’s license

Preferred

Bachelor’s Degree in Chemistry, Sciences or related field

Company

Thermo Fisher Scientific

Glassdoor

3.6

Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.

Founded in 1956

Waltham, Massachusetts, USA

10,001+ employees

http://www.thermofisher.com

H1B Sponsorship

Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (173)

2022 (314)

2021 (349)

2020 (251)