200+ applicants
Dropbox · 2 days ago
Software Engineer, Sustaining
United States
Full-time
Remote
Mid Level
$191K/yr - $259K/yr
3+ years exp
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Responsibilities
Bug Fixing and Issue Resolution: Investigate reported issues, troubleshoot problems, and implement solutions to resolve software bugs or system errors encountered by users or identified through internal testing.
Patch and Update Development: Develop and deploy patches, updates, and hot fixes to address vulnerabilities, improve performance, or enhance functionality while minimizing disruption to system operation.
Performance Monitoring and Optimization: Monitor system performance metrics, identify performance bottlenecks or inefficiencies, and implement optimizations to enhance overall system performance and responsiveness.
Security Maintenance: Stay abreast of emerging security threats and vulnerabilities, conduct security assessments, and implement measures to mitigate risks, including applying security patches, configuring firewalls, and implementing access controls.
Compatibility Assurance: Ensure the ongoing compatibility of the system with relevant platforms, operating systems, libraries, and dependencies through testing, updates, and adaptations as needed.
Regulatory Compliance: Monitor changes in regulatory requirements or industry standards relevant to the system, assess compliance, and implement necessary updates or modifications to ensure adherence to legal and regulatory obligations.
Documentation and Knowledge Management: Maintain comprehensive documentation, including user manuals, technical specifications, and knowledge bases, to facilitate effective troubleshooting, maintenance, and knowledge transfer within the team.
End-of-Life Planning and Transition: Develop strategies and plans for the eventual retirement or replacement of the system, including data migration, user transition, and archiving of relevant documentation and code.
Collaboration and Communication: Collaborate effectively with cross-functional teams, including development, quality assurance, and product management, to prioritize and address maintenance tasks, communicate progress, and coordinate release schedules.
Continuous Improvement: Identify opportunities for process improvements, automation, or tooling enhancements to streamline sustained engineering activities, increase efficiency, and improve the overall quality and reliability of the system.
Customer Support and Stakeholder Engagement: Provide technical support to users, customers, and stakeholders, addressing inquiries, troubleshooting issues, and ensuring a positive user experience with the system.
Emergency Response and Incident Management: Respond promptly to critical incidents or emergencies affecting system operation, coordinate response efforts, and implement remediation actions to minimize impact and restore service availability.
Qualification
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Required
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
3+ years of software engineering and/or work related industry experience
Proficiency in software development with strong debugging and troubleshooting across multiple complex platforms and technologies
Ability to manage projects effectively and demonstrate agility in delivering project milestones
Proficiency in creating technical documentation, mentoring, and delivering training sessions
Exhibit a profound passion for enhancing customer experiences through technology
Preferred
Strong knowledge of programming languages, debugging tools, version control systems, and testing methodologies
Thrive in a fast-paced environment where priorities may shift rapidly. Able to adapt to changing circumstances, and manage multiple priorities while maintaining a high level of attention to detail
Stay abreast of industry trends, emerging technologies, and best practices related to sustaining engineering and customer support. Demonstrate a commitment to continuous learning and skill development to remain effective in the role.
Prior experience in a sustaining engineering role, dealing with post-release software support and maintenance
Experience working closely with customer support teams to resolve issues reported by customers
Company
Dropbox
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
1,001-5,000 employees
H1B Sponsorship
Dropbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (74)
2022 (165)
2021 (206)
2020 (188)
Funding
Current Stage
Public CompanyTotal Funding
$1.71BKey Investors
JP Morgan ChaseJPMorgan PartnersBlackRock
2018-03-23IPO· nasdaq:DBX
2017-03-30Debt Financing· $600M
2015-05-01Secondary Market· Undisclosed
Leadership Team
Drew Houston
Co-founder & CEO
Arash Ferdowsi
Co-Founder
Recent News
2024-06-05
2024-05-13
2024-05-13
Company data provided by crunchbase
