Deutsche Bahn · 4 days ago

IT End User Specialist

Sacramento, CA

Full-time

Onsite

Entry Level

$50K/yr - $65K/yr

1+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

LogisticsTransportation

Insider Connection @Deutsche Bahn

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide technical support and troubleshooting for end-users across various devices and platforms.

Manage and maintain a comprehensive inventory of IT assets, including monitors, webcams, mobile phones, and other related equipment.

Monitor and respond to security events concerning end-user devices, using Microsoft Endpoint and Manage Engine for endpoint management.

Utilize scripting languages like PowerShell to automate tasks and improve operational efficiency.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Helpdesk ExperienceScripting Languages (PowerShell)Problem-SolvingCustomer ServiceAssisting PeopleHelpdesk SupportSystem AdministrationEndpoint ManagementMicrosoft EndpointManageEngineDevice SupportWindows 10Windows 11Lenovo LaptopsMicrosoft LaptopsAndroid DevicesGoogle PixelIPhoneSamsung Android

Required

1-2 years of helpdesk experience.

Exceptional soft skills, with a focus on delivering superior customer service.

Strong problem-solving abilities, with a proven track record in resolving technical issues.

A genuine passion for assisting people and providing high-quality technical support.

Knowledge of scripting languages such as PowerShell is advantageous.

Preferred

Previous experience in helpdesk or system administration roles is preferred.

Experience with endpoint management tools like Microsoft Endpoint and ManageEngine.

Familiarity with supporting a variety of devices, including Windows 10 and 11 systems, Lenovo and Microsoft laptops, and mobile devices such as Android Google Pixel, iPhone, and Samsung Android.