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Company

Original Job Post

Airship · 2 days ago

Technical Account Manager

Dallas, TX

Full-time

Onsite

Mid Level

$96K/yr - $105K/yr

3+ years exp

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Responsibilities

Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines.

Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise.

Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders.

Provide world-class support by taking ownership for customer challenges from initial contact to deploy including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end.

Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions.

Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services.

Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.

Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Airship products.

Contribute to the development of Technical Account Management policies and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client-Facing ExperienceLinux/Mac OS X Command LinePythonJavaObjective-CCustomer Lifecycle ManagementProblem-SolvingCommunicationTime ManagementTeamworkAPIsIOSAndroidDigital MarketingWeb AnalyticsOptimizationSMSSaaSApple WalletAndroid PayDigital WalletEmail ConfigurationRoutingBilingual

Required

3+ years of technical client-facing experience

Working knowledge of Linux and/or Mac OS X command line

Able to read code and write code in Python, Java, Objective-C, or a similar object-oriented language

Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle

Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers

Outcome based time management skills

Ability to work in a team environment while working independently

Preferred

Knowledge of how to leverage APIs

Comfortable with iOS and Android mobile platforms and their development tools

Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS); combined with SaaS product environment

Skills with Apple Wallet, Android Pay or other Digital Wallet platforms

Familiarity with Email specific terms and configuration

Understanding of routing and processes around SMS

Bilingual in Spanish/English or other languages a plus

Benefits

Workplace Flexibility (Fully Remote Option)

WFH stipends

Medical, Dental, & Vision Insurance (PPO/HSA Options)

Mental Health Benefits

Open PTO Policy (take the time you need)

401(k) Retirement Plan

Stock Options

Mentorship Program

Employee Resource Groups

Culture Club

Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending)

Parental Leave

Employee Assistance Program

Referral Bonus Program

Company

Airship

Airship helps brands master mobile app experiences.

Founded in 2009

Portland, Oregon, USA

201-500 employees

https://www.airship.com/

H1B Sponsorship

Airship has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2020 (3)