33 applicants
Samsara · 3 days ago
Zendesk Administrator - Customer Support Systems
United States
Full-time
Hybrid
Mid Level
$95K/yr - $160K/yr
4+ years exp
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Responsibilities
Manage, design, configure, test, deploy, and support in Customer Support ecosystem comprise of Zendesk, Twilio, Assembled, AgentConnect and many other technologies
Partner with Business Systems Analysts and Product Manager to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy and roadmap to build enterprise capabilities (scalability, fault tolerance, extensibility, maintainability etc.)
Lead and mentor technical teams in a continuous Agile approach of integration dev/deploy format
Create, update and manage tasks & stories in JIRA to support day-to-day requests, system issues and timelines
Support with high expectations and provide feedback on configuration, code and architectural approaches implemented by the team
Implement critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing and configuring Zendesk to meet and address technical requirements and resolve current process issues
Maintaining multiple sandboxes and keeping them up to date with code, configuration and data
Onboarding and offboarding users and maintaining roles and permissions
Monitor any incidents/outages with Zendesk and share with audience while taking ownership of the resolution
Partner with the software vendors, staying up to date on the new features and technologies, driving and performing the assessment of features for business applicability and implementing the features.
Implement state of art monitoring to maintain the systems 100% up time
Provide On Call support as per the team roster
Qualification
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Required
4+ years of Zendesk experience as an administrator of the system
Ability to translate business requirements into technical deliverables
Strong experience and understanding of Zendesk and out of the box features and capabilities
Previous hands-on experience developing mid-tier API systems merging different third-party systems together. Experience with the Zendesk API suite is a huge plus
Ability to write technical specifications, define business solutions, convey ideas to business users in a meaningful yet insightful manner is extremely important
Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
Excellent communication skills and proven success in a dynamic and collaborative environment
Strong problem-solving skills
Bachelor's degree in Computer Science or equivalent
Preferred
Highly organized, detail-oriented, and able to work independently
Certifications: Scrum certification, Zendesk Support Administrator Expert
Solid understanding of Zendesk Explore
Experience in developing and supporting data warehouses, business intelligence and other dashboard/reporting
Experience with Python and/or JavaScript and at least one public cloud platforms such as AWS, Azure, Google, Rackspace, or other related cloud platform
Benefits
Employee-led remote and flexible working
Health benefits
Samsara for Good charity fund
Company
Samsara
Samsara is the pioneer of the Connected Operations Cloud.
1,001-5,000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (42)
2022 (75)
2021 (9)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO· nyse:IOT
2020-09-24Secondary Market· Undisclosed
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO and Co-founder
Ben Calderon
CTO Hardware, Operations and Support
Recent News
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2024-05-17
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