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Company

Original Job Post

Kalderos · 2 days ago

Customer Success Operations Manager

Chicago, IL

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

3+ years exp

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Health CarePharmaceutical

Insider Connection @Kalderos

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Responsibilities

Develop a detailed understanding of products, customers, and underlying data.

Build end-to-end data solutions using analytics technologies.

Provide insights to business leaders through descriptive and predictive analytics.

Create custom reports and ensure data integrity through QC process.

Develop dashboards, reports, and statistical models tracking key metrics.

Derive insights on trends using data.

Create benchmark reports for customer/stakeholder performance insight.

Analyze data to identify performance improvement opportunities.

Manage data quality in Salesforce and other tools.

Qualification

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Data AnalysisMicrosoft ExcelSQLVBA ProgrammingData VisualizationBusiness AcumenProblem-SolvingAnalytical ThinkingCommunicationPythonRJuliaPowerBITableauQlikRStudioD3Data Quality AssuranceHard WorkingAttention to Detail

Required

Bachelor's in Information Management, Healthcare Information, Computer Science, Mathematics, Statistics, Data Analytics or related fields preferred, or equivalent experience.

3+ years of data analysis professional experience

Experience with Microsoft Excel writing complex formulas (index match, VLOOKUP, etc.), PowerQuery, and VBA programming.

Experience writing SQL and extracting data from enterprise data warehouses (T-SQL or PL/SQL).

A passion for data with an understanding of data and can translate it into actionable insights for our internal and external business partners.

A love of the technical side of data (programming, databases, visualization) and an appreciation for the business problem at hand, using data to solve those problems.

Preferred

Experience with advanced data analysis tools such as Python, R or Julia preferred.

Experience with data visualization tools such as PowerBI, Tableau, Qlik or experience creating visualizations using RStudio, Python, D3, etc. preferred.

Ability to present complex information in an understandable and compelling manner.

Ability to work productively and manage priorities with little supervision

Impeccable attention to detail and a passion for ensuring data quality