E Source · 2 days ago

Senior Analyst, Utility Marketing and CX

United States

Full-time

Remote

Senior, Entry Level

$60K/yr - $90K/yr

5+ years exp

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EnergyEnergy Efficiency

Insider Connection @E Source

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Conduct research via primary and secondary sources (including phone interviews, internet searches, and in-depth reading)

Create clear, concise, unbiased, data-driven, and action-oriented content for topically focused reports, blogs, webinars, and in-person events

Respond to research requests from utility members, often on a tight deadline

Present or copresent research findings at virtual and in-person events

Think critically to identify trends, best practices, and insights to help clients better serve and engage with their customers

Build subject matter expertise in areas like corporate communications, marketing, customer experience, contact centers, digital self-service channels, or utility key account management

Act as a supportive, collaborative member of the Customer Engagement Solutions team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Presentation preparationMicrosoft excelMicrosoft wordMicrosoft powerpointCommunicationProblem-solvingIndependenceWater EfficiencyContact Center OperationsCustomer ExperienceAccount ManagementMarketingMarket ResearchElectric UtilitiesGas UtilitiesDual-Fuel UtilitiesWater UtilitiesData AnalysisStrategic ThinkingCollaborative AttitudeTeamworkCreativityOpennessHumility

Required

Bachelor’s degree required

At least five years of professional experience researching or working in relevant topical areas

Ability to synthesize information to create actionable, succinct data-driven stories

Proficient with Microsoft Excel, Word, and PowerPoint

Strong communication skills, including the ability to set clear expectations, communicate regularly with internal and external clients regarding project milestones and status, deliver on established deadlines, and share research results in an easy-to-understand manner

Exceptional research, analytical, writing, document preparation, and presentation creation skills

Ability to work independently, with a sense of urgency, creativity, and decisiveness in an environment with tight deadlines and abstract work products