28 applicants

Company

Original Job Post

Business Insider · 2 days ago

Manager, Customer Success

New York, NY

Full-time

Hybrid

Mid Level

3+ years exp

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Digital MediaNews

H1B Sponsorship

Comp. & Benefits

Insider Connection @Business Insider

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Responsibilities

Actively coach a team of Customer Success Managers

Manage international/global clients

Partner with Account Management team

Collaborate with cross-functional partners in Sales, Marketing, Product, and Finance to solve business problems

Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects identifying areas of opportunity where teams can partner together to deliver a better client experience

Partner with Sales Operations & Marketing to create and distribute customer satisfaction surveys amongst other projects that will help to drive feedback and accurate reading on health score

Foster innovation within the team by sharing new ways clients can use to advance their digital strategy

Use engagement metrics to bucket accounts into categories (growth, risk, etc)

Develop and execute strategies to address each

Teach CSMs to build relationships, deliver value, extend empathy and resolve issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Needs IdentificationKPIs ExecutionSoftware PlatformsResearch Media AgenciesMarketing/AdvertisingFinancial ServicesSubscription-Based Software

Required

Bachelor's degree or foreign equivalent in Marketing, Advertising, Data Analytics, Economics, Business, Cognitive & Linguistic Sciences, or a related field

Three (3) years of experience in the job offered or related occupations

2 years of experience in leading a team within SaaS to achieve/overachieve specific goals and metrics around customer success

2 years of experience in identifying customer needs and defining and executing against KPIs

2 years of experience with software platforms, research media agencies, marketing/advertising, or financial services companies

2 years of experience in leading customer success within a subscription-based software-related organization

Benefits

Comprehensive medical, dental, and vision insurance plans

Unlimited PTO, paid holidays, and 16 weeks of parental leave

Matched and vested 401k plan

Access to resources for financial planning guidance, family planning services, mental health reach out, and Employee Assistance Programs (EAP)

Commuter benefits

Phone reimbursement

Gym membership discounts

Company

Business Insider

Glassdoor

3.8

Business Insider is an online platform that offers the latest business, celebrity, and technology news. It is a sub-organization of US Business Funding.

Founded in 2007

New York, New York, USA

201-500 employees

http://www.businessinsider.com

H1B Sponsorship

Business Insider has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (7)

2021 (4)

2020 (4)