74 applicants

Company

Original Job Post

Walgreens · 4 days ago

Workforce Management System Administrator

Orlando, FL

Full-time

Remote

Mid Level

3+ years exp

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Insider Connection @Walgreens

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Contribute to planning and execution across all supported lines of businesses and channels, balancing cost vs service.

Analyze call center management information and operational challenges, focusing on WFM Optimization Software and databases.

Create Line of Business Models in Optimization Software and partner with vendors and IT for issue troubleshooting.

Participate in process improvements to enhance quality and efficiency, and attend meetings with Sr. Leadership and Clients.

Act as a point of contact for workforce technology resources, routing, forecasting, and scheduling activities.

Utilize workforce management software and other contact management tools to support operational needs.

Work with Call Center management to ensure goals are met through intra-day management of shifts and skills.

Escalate service level impacting challenges to appropriate parties, participate in project meetings, and provide system issue updates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data analysisMicrosoft OfficeCommunicationCustomer serviceProblem solving

Required

Bachelor’s degree and experience in workforce administration or relevant experience or High School Diploma/GED and at least 3 years of experience in workforce administration or relevant experience.

Experience communicating both verbally (on phone, one-on-one) and in writing (emails) to various audiences.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Intermediate level skill in Microsoft Suite (MS Word, MS Excel and MS Powerpoint).

Benefits

Health Insurance

Company

Walgreens

Glassdoor

3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10,001+ employees

https://www.walgreens.com/

H1B Sponsorship

Walgreens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (113)

2022 (15)

2021 (15)

2020 (11)