84 applicants
PSEG · 2 days ago
Customer QA Analyst
Melville, NY
Full-time
Hybrid
Entry Level
$64K/yr - $100K/yr
2+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesEnergyEnergy Efficiency
Insider Connection @PSEG
Responsibilities
Listen, audit, and score call center agent customer calls and emails
Provide feedback to Leads and Supervisors regarding the agent’s performance in customer calls
Provide feedback to QA manager on observed trends during audits
Participate in training new agents on QA process, audits, and requirements
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
A Bachelor's Degree and 2 years of analytical experience; In lieu of a degree, six years of analytical experience will be considered.
Demonstrated experience with cross-functional teams and/or process improvement initiatives.
Proficient in MS Office (Word, Excel, PowerPoint)
Listen, audit and score call center agent calls and emails
Provide feedback to Leads and Supervisors regarding agents performance as it relates to customer calls.
Provide feedback to QA manager regarding trends observed during audits
The ability to work well on Teams, yet also be an individual contributor is highly desirable.
Provide feedback as it relates to process improvements
Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.
Ability to provide constructive feedback both written and verbal
Deep understanding of call center department processes and systems
Ability to ensure that strong working relationships are cultivated and maintained
Demonstrate analytical skills
Preferred
Advanced degree
Benefits
Medical
Vision
Dental
Well-being and Behavioral Health Programs
401(k) with Company Match
Company Paid Life Insurance
Tuition Reimbursement
Minimum of 18 Days of Paid Time Off per Year
Company
PSEG
“Public service” is not just in our name. It’s who we are. It’s what we do. We keep the lights on.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.25B2024-04-05Post Ipo Debt· $1.25B
1978-01-13IPO· nyse:PEG
Leadership Team
Tamara L. Linde
Executive Vice President and General Counsel
David Johnson
Chief Customer Officer
Recent News
PR Newswire
2024-04-25
Company data provided by crunchbase
