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FedEx Dataworks ยท 2 days ago
Product Enablement Lead
Memphis, TN
Full-time
Onsite
Senior Level
$93K/yr - $116K/yr
5+ years exp
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Responsibilities
Oversee all aspects of the VOC program, including data collection, analysis, and reporting.
Elevate the customer voice in strategic decision-making.
Synthesize information from various sources (VOC, customer panels, focus groups, market data) to create a holistic view of the customer.
Establish a clear framework for handling different types of customer feedback across the organization.
Define and manage program KPIs and goals.
Partner with stakeholders to ensure insights are translated into concrete actions.
Lead and manage semi-annual brand tracker research to measure brand health and perception.
Support ad hoc research projects for key business initiatives (loyalty, multicultural)
Identify and utilize market research tools to drive competitive awareness and insights.
Qualification
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Required
Bachelor's degree (preferably in a quantitative field like Economics, Mathematics, Statistics, or Engineering).
5 - 7 years of experience in VOC, customer insights & research, and competitive monitoring.
Proven experience with customer journey mapping, process optimization, and process improvement
Experience working with customer feedback tools like Medallia, Qualtrics, etc.
Benefits
Health insurance
Vision insurance
Dental insurance
Retirement benefits
Tuition reimbursement
Company
FedEx Dataworks
Please follow the official FedEx LinkedIn Company Page for updates, product and service information, operating company news and regular content: https://www.linkedin.com/company/fedex/.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Hurlbut
CFO FedEx Dataworks
Aria Bai
Partner Marketing Manager
Company data provided by crunchbase
