EcoCare Customer Success Manager @ Schneider Electric | Jobright.ai
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EcoCare Customer Success Manager jobs in United StatesH1B Visa Sponsored EcoCare Customer Success Manager jobs in United States
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Schneider Electric · 2 days ago

EcoCare Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level

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Insider Connection @Schneider Electric

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Responsibilities

Build strong relationships with multiple stakeholders at customer sites, understanding priorities and levels of influence.
Develop customer success plans and action plans to help customers achieve desired outcomes.
Work closely with sales, project management teams, and service bureaus to manage customer relationships.
Attend consultative reviews of analytical reports regarding customer systems.
Identify opportunities to expand customer partnerships with Schneider Electric.
Provide guidance and relay customer feedback to internal teams.
Monitor customer experience to ensure satisfaction and ROI.
Navigate internal systems for issue resolution and escalation.
Identify and mitigate churn risk, driving customer retention.
Develop strategic renewal plans for customers.
Work on multiple tasks, prioritize work, and meet deadlines.
Collaborate cross-functionally and cross-domain.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success experienceCross-functional interactionFollow through skillsDynamic environment experienceConsulting experienceEngineering backgroundEnergy management knowledgeSales experienceData presentation skillsPositive attitudeEnthusiasticSelf-motivatedCustomer-focusedPeople-personTeam playerStrategic mindset follow up skillsComfortable holding peers accountableComfortable working in a fast-paced environment work with people with diverse technical backgrounds occasionally travelCommunication skillsLeadership skillsCRM systemsSalesforceTotangoGainsightChurnZeroPower Quality productsPower Management

Required

Bachelor’s degree in business, computer science, or engineering (or equivalent experience)
Experience working in the field of customer success (or field with highly transferrable skills)
Positive attitude, enthusiastic, self-motivated, and customer-focused
People-person and team player, enjoying the cross-functional interaction required for this position
Strategic mindset
Comfortable holding peers accountable
Excellent follow through and follow up skills
Comfortable working in a fast-paced, dynamic, transformative environment
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, sales personnel
Ability to occasionally travel to various customer sites in North America and worldwide
Other skills: communication, customer service, writing, leadership as well as the ability to understand and present data

Preferred

Experience with CRM systems, Salesforce and Totango, Gainsight, or ChurnZero preferred
Understanding of Power Quality products
Knowledge of Power Management and Electrical Distribution
Experience with Electrical Power Monitoring and Control Systems and products
Power and/or electrical systems knowledge

Company

Schneider Electric

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4.3
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Schneider Electric
dateFounded in 1929
location
Grenoble
people-size1,001-5,000 employees
web-link
https://www.se.com/fr/fr/about-us/ecole-schneider-electric/

H1B Sponsorship

Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (91)
2022 (97)
2021 (129)
2020 (110)

Funding

Current Stage
Late Stage
Company data provided by crunchbase
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Orion

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