154 applicants

Company

Original Job Post

ICF · 2 days ago

Senior ServiceNow Business Analyst

Reston, VA

Full-time

Remote

Senior Level

$77K/yr - $131K/yr

4+ years exp

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Responsibilities

Oversee demand management, requirements gathering, human-centered design (HCD), quality assurance, and continuous improvement processes.

Identify and prioritize project demands, conduct thorough requirements analysis to ensure alignment with business goals, apply HCD principles to enhance user experience, provide the highest quality of deliverables, and implement strategies for ongoing process optimization.

Define detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitate meetings with client and internal technical and operational teams.

Author content and peer review a wide array of documents, including functional, technical, training, marketing, and proposals.

Qualification

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Business AnalysisAgile DevelopmentScrumKanbanSDLCServiceNow PlatformRequirements GatheringJoint Application DesignPublic Trust ClearanceSoftware Development Cycles AgileSoftware Development Cycles WaterfallRequirements ManagementConfiguration ManagementJIRAObject-Oriented DevelopmentJava.NetModularitySOASystem Documentation AnalysisSystem TechnologiesBusiness Process MappingProject Management SoftwareTechnical AssistanceTroubleshooting

Required

4 + years of experience as a Business Analyst in a fast-paced application development environment

3 + years of experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

1 + years of understanding of the full software development lifecycle (SDLC) including recent successful and demonstrated experience with Agile methodologies (Scrum) is expected

1+ years of experience with the ServiceNow Platform

3 + years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, and capturing client requirements and feedback

US Citizenship is required (required by the federal government for this position)

Must be able to obtain a Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred

Bachelor’s Degree

Excellent oral and written communication skills

Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net), and approaches (such as modularity and SOA)

Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

Good understanding of basic system technologies as they relate to the project deliverables

Experience with business process mapping and the use of project management software

Ability to provide technical assistance and troubleshooting by effectively responding to inquiries