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Acosta · 2 days ago
Claims Resolution Analyst
Irving, TX
Full-time
Hybrid
Mid Level
$32K/yr - $48K/yr
4+ years exp
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Insider Connection @Acosta
Responsibilities
Processes escalated claims, assesses reasons for escalation, and provides resolution as directed
Links invoices, contracts, and Proof of Performance to claims
Uses systems, reports, and SOPs to work on claims steps and gather information
Processes invalid claims according to policies
Resolves claims 'clean passed' in error
Researches validation issues and recommends solutions
Reviews claims dashboard for actionable items
Meets or exceeds client and customer goals
Makes final decisions on claims validity
Communicates with Sales, clients, customers, and management team as needed
Manages client and customer target dates
Proactively resolves escalations and complex situations
Works to decrease defects and achieve automation targets
Monitors escalations data to determine root causes
Discusses defect issues with stakeholders
Provides solutions for operational obstacles
Performs other duties as assigned
Qualification
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Required
Four years claims experience preferred
Food brokerage experience and/or clients’ experience in sales administration is strongly preferred
Relationship management experience preferred
Accepts accountability for job performance; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations
Accepts change as a normal part of doing business, maintains a positive attitude and exhibiting constructive work behaviors during periods of transition
Meets work and attendance expectation; informs others in advance when commitments cannot be fulfilled
Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions
Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions
Identifies and gathers relevant information, consults the right people and asks the right questions in a given situation
Demonstrates disciplined thinking that is clear, unbiased, analytical and informed by evidence
Effectively communicate with others
Company
Acosta
Acosta's experts stand at the forefront of retail, crafting headquarter selling and omnichannel growth strategies that enable leading brands throughout North America and Europe to excel in their categories.
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Berkshire Partners
2014-07-28Acquired· by The Carlyle Group
2003-01-27Series Unknown· Undisclosed
Leadership Team
Darian Pickett
Chief Executive Officer
Chris Gay
Vice President and Chief Information Security Officer
Recent News
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