TEKsystems · 4 days ago

Service Desk Analyst

Livonia, MI

Full-time

Onsite

Entry Level

Wonder how qualified you are to the job?

Maximize your interview chances

Information Technology

Actively Hiring

Insider Connection @TEKsystems

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provide service desk support and over-the-phone assistance to end-users.

Utilize the ServiceNow ticketing tool for incident management.

Assist with Epic support and troubleshooting.

Maintain professionalism and excellent customer service skills.

Adhere to the required shift schedule, including weekends, for a 40-hour work week.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service DeskServiceNowEpic SupportHealthcareShift AvailabilityTroubleshootingServiceNow TicketingPhone SupportProblem-SolvingCustomer ServiceReliabilityCommunication