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Company

Original Job Post

ManTech · 3 days ago

Senior Operations Analyst

United States

Full-time

Remote

Senior Level

$90K/yr - $150K/yr

3+ years exp

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Responsibilities

Installing, configuring, and supporting COTS cybersecurity solutions within complex government Agency operational and security environments, acting as the primary point of contact for support and integration-related Operations and security management issues

Supporting the on-going operation and maintenance of Elastic dashboard environment...

Coordinating with both ManTech and Subcontractor resources spanning a range of disciplines from systems administration, systems engineering and IT Operations for testing and quality assurance

Coordinating and supporting the transition of new capabilities to Operations in accordance with the DHS SELC lifecycle, Agile SAFe methodology and in coordination with ManTech software testing

Closely coordinating with Engineering to generate root cause analyses (RCA’s), updating tickets, and resolving problems and incidents

Creating, updating, peer-reviewing and implementing Standard Operating Procedures (SOPs) for Operations and Maintenance support

Supporting and observing software testing activities to meet task order requirements

Recommending, creating, and following documented methods and practices to deliver effective, efficient, and professional Operations support

Prioritizing troubleshooting activities requested by Tier II Engineering staff, to include rapid installation and configuration of test systems to model customer environments

Maintaining the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments

Participating in regular reviews with the Engineering Team and Test Team

Coordinating with Agency’s Engineering resources and OEMs for patching, upgrading or renewing tool and sensor software and hardware

Identifying areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous process improvement initiatives

Ability to follow Procedures, Processes, and Escalation gates

Monitoring Configuration Management changes and assessing the impact of changes, modifications and vulnerabilities for each system involved

Ensuring that system security requirements are addressed throughout the Project and system lifecycle

Ensuring effective controls, countermeasures, processes are in place and optimized to maintain a strong Organizational and system security posture

Understanding and monitoring Operations processes, including but not limited to, the Business Continuity Planning, Incident Response Planning, and Communications Channel Process, to ensure that they are followed properly at Agencies for applicable CDM Solutions and Tools

Providing prompt feedback to CDM Project Management, Engineering and Operations personnel

Providing ongoing information dissemination for security protocols and procedures

Participating in technical discussions to elicit and communicate technical resource requirements

Planning, performing and verifying the implementation of updates, patches, and routine maintenance to the Test Lab and Agency Dashboard instance(s)

Identifying gaps and bottlenecks in the presentation and reporting of data within and to the dashboard, including issues related to performance, capacity, interoperability, scalability, and manageability

Prioritizing and performing advanced troubleshooting activities, including rapid installation and configuration of test systems

Qualification

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Cloud environment experienceVirtual desktop infrastructureTemplate managementOperating systems installationSecurity patches installationPowerShell scriptingLinux OS proficiencyRed Hat v8.0 experienceWindows Server knowledgeActive DirectoryServer RolesAccess RightsSecurity GroupsCOTS cybersecurity technologiesTicketing systems familiarityBug tracking applications familiaritySecurity tool implementationsInformation security risk analysisInformation Security Program experienceIT risk analysisJIRA familiarityServiceNow familiarityRemedy familiarityProblem-solvingHard-workingExceptional customer serviceSuperior oralWritten communication self-prioritize manage multiple tasks

Required

Bachelor's Degree preferred with 3 – 5 years’ experience in Information Technology/Information Security, or the equivalent combination of Education and Experience

2 – 4 years of experience working within a cloud environment, such as Azure, AWS, or similar.

Designing and implementing virtual desktop infrastructure (VDI) and enabling template management.

Installing operating systems and service packs, as well as security patches and bug fixes.

Installing or upgrading Windows, and Linux systems and servers. Providing technical support for staff and back-end system users

1 – 2 years demonstrated basic proficiency with PowerShell scripting.

1 – 2 years of experience with the Linux OS [graphical user interface (GUI) and command line interface (CLI)], preferably experience with Red Hat v8.0.

2 – 4 years of experience [fundamental to proficient knowledge] with Windows Server 2016, Windows Server 2019, Active Directory, Server Roles, Access Rights and Security Groups.

1 – 3 years of experience with COTS cybersecurity technologies

Familiarity with ticketing systems and bug tracking applications such as JIRA, ServiceNow, Remedy or similar systems

Ability to self-prioritize to manage multiple tasks in a fast-paced environment

Exceptional customer service skills with the ability to focus on customer priorities

Conceptual and hands-on experience preforming security tool implementations, upgrades, and monitoring within an Information Security Program

Fundamental experience analyzing information technology, information security, and system risks in complex environments and the ability to articulate the results (verbal/reports) to all levels of Management

Candidates must have superior oral and written communication skills

Ability to manage multiple tasks and projects in fast-moving environments

Preferred

3 – 5 years of experience in InfoSec specializing in the DHS SDLC, to include the NIST RMF—DHS-specific experience highly desired

Demonstrated experience with cyber security tools, intrusion detection solutions, PKI, etc.

Familiarity with the OSI Model

Demonstrated experience with operational and maintenance of asset management, identity and access management, network security management and data protection management technologies

Experience supporting general Change Management processes

DoD 8570 approved baseline certification(s) (i.e., Security+ CE, CISSP) preferred or the ability to attain within 90 days of the date of hire

Experience with SAFe is a plus

Fundamental knowledge and experience with AWS Cloud, Azure Cloud, or Cloud implementations and environments

Fundamental knowledge and experience with information security standards, policies, and practices – NIST SP 800-53 rev4, SP 800-37 rev2, FIPS-199, DHS 4300A

Demonstrated experience writing information system security documentation (System Security Plans (SSP), Plans of Action and Milestones (POA&Ms), PTAs, PIAs, CMPs, CPs, and IRPs)

Fundamental understanding and experience using vulnerability assessment tools (Tenable Nessus, etc.), analyzing and interpreting the vulnerability assessment results

Experience integrating or configuring data management and enterprise reporting platforms in a Governance, Risk management and Compliance (GRC) solution environment for critical infrastructure

Experience with other dashboard environments or executive information systems may be acceptable