110 applicants

Company

Original Job Post

Apple · 2 days ago

Retail Operations Analytics Manager

Cupertino, CA

Full-time

Onsite

Senior Level

$141K/yr - $212K/yr

7+ years exp

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H1B Sponsorship

Comp. & Benefits

Insider Connection @Apple

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Responsibilities

Take overall responsibility in ensuring the contact center is fulfilling its goals in customer satisfaction and quality performance globally. With the support of data, this role acts as a consultant to provide insights, observations and recommendations to help improve the business.

Lead and manage a team of analysts to define, measure and track performance, ensuring end-to-end visibility of metrics, and working with all regions to maintain consistency.

Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to define and drive both strategic and tactical quality initiatives.

Business Reviews - Participate, initiate and facilitate business reviews as required.

Ability to see opportunities to automate and streamline processes related to data management.

Partner with cross-functional global partners and RCC leadership to provide input into quarterly and annual business planning and capital projects.

Model inclusive leadership behaviors and build, develop and retain diverse teams

Takes action to ensure a safe, respectful, and inclusive environment for all team members

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Reimbursement for certain educational expenses

Discretionary bonuses or commission payments

Relocation

Company

Apple

Glassdoor

4.2

Apple is a corporation that designs, manufactures, and markets consumer electronics, personal computers, and software.

Founded in 1976

Cupertino, California, USA

10,001+ employees

http://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2569)

2022 (4857)

2021 (4908)

2020 (3580)