Be an early applicantLess than 25 applicants

Company

Original Job Post

Stanford Health Care · 4 days ago

Principal Business Systems Analyst - ServiceNow

Palo Alto, CA

Full-time

Onsite

Senior Level

$66.46/hr - $88.05/hr

10+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Health CareHospital

H1B Sponsorship

Comp. & Benefits

Insider Connection @Stanford Health Care

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Define solutions on the ServiceNow platform to address business needs and problems.

Lead role in the implementation of complex ServiceNow initiatives and workflows.

Understand new platform capabilities and applications and conduct educational demos to business stakeholders and technical team members.

Provide input and technical expertise to senior leadership to drive the ServiceNow platform roadmap.

Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform.

Conduct requirements gathering sessions (interviews/workshops/stories documentation) to understand business needs.

Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across distinct groups while influencing outcomes.

Take ownership of issues and act as a liaison between customer and other support staff to facilitate resolution.

Manage ServiceNow projects, including scoping, estimating, resource planning, and delivery management.

Lead any testing that is required as part of implementations, enhancements, or upgrades.

Coordinate with partner teams when required to help unblock teams and resolve issues across teams.

Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.

Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.

Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.

Implement changes using documented procedures that are compliant with department’s policies and procedures.

Participate in team and cross-team meetings and maintain appropriate meeting records.

Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

Anticipate and resolve system problems.

Hands-on development with ServiceNow for complex solutions requiring help.

Provide tier-2 support of application incidents reported through the help desk.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HealthcareServicenowWorkdayLawsonApiSdlcAgileServer operating systemsDatabasesScripting languagesMonitoring toolsJob scheduling toolsHigh availabilityDisaster recoveryBusiness operationsProgram managementStrategic planningRisk managementProblem-solvingCommunicationNegotiationConflict resolutionLeadershipAdaptabilityCollaborationTime managementCPPS

Required

Ten (10) to Twelve (12) years of progressively responsible and directly related work experience in healthcare or technology related work environment

Experience with 2 major ServiceNow implementations or upgrades preferred

Bachelor's Degree in Computer Science or related field/discipline from an accredited college or university or equivalent combination of education/work experience

Bachelor's degree in Finance, Computer Science, Business Management, or other related field/discipline from an accredited college or university or equivalent combination of education/work experience

5 plus years of supporting process flow, configuration design and integration of complex Human Capital Management (HCM) systems i.e. Workday, Lawson, API preferably in a complex healthcare organization

Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred

Strong technical and business operations background. Experience and performance that promotes a high level of credibility with business professionals in a healthcare environment

Knowledge of SDLC, Agile and other software development methodologies

Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies

Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation

Ability to analyze highly complex systems and workflows

Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department

Ability to engage actively in complex discussions, often on challenging and/or controversial subjects

Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole

Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately

Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

Knowledge of current issues and trends in health care and clinical operations in a health care system

Ability to diagnose and resolve routine technology problems

Ability and desire to learn to resolve specialized and advanced technology problems

Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Ability to take action consistent with available facts, constraints, and anticipated consequences

Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner

Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

Ability to develop new skills and teach others

Ability to collaborate and build consensus with stakeholders

Ability to understand and adhere to operational standards, policies, and procedures

Ability to identify risks and issues

Ability to develop solutions for new and unfamiliar challenges

Preferred

Experience with 2 major ServiceNow implementations or upgrades preferred

Experience with Workday HCM software, Lawson, ADP, API software applications strongly preferred

CPPS - Certified Professional in Patient Safety

Company

Stanford Health Care

Glassdoor

4.0

Stanford Health Care, with multiple facilities throughout the Bay Area, renowned for leading edge and coordinated care in cancer care.

Founded in 1885

Palo Alto, California, USA

10,001+ employees

https://stanfordhealthcare.org/

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (51)

2022 (63)

2021 (59)

2020 (64)