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RWS Group · 2 days ago
Business Development Manager
United States
Full-time
Hybrid
Senior Level
$70K/yr - $90K/yr
2+ years exp
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Maximize your interview chancesIntellectual PropertyProperty Management
Insider Connection @RWS Group
Responsibilities
Develop a thorough understanding of RWS Life Sciences goals, services, clients, and processes.
Manage customer business relationships with targeted existing accounts and also develop new strategic Client accounts in order to maximize Client revenue, growth, and overall satisfaction.
Carry an agreed-upon quota for both existing Client accounts and new Client accounts.
Own personal revenue and profit margin targets, and understand and track forecast and pipeline on a daily basis.
Proactively interact with Client contacts and key decision-makers at all levels in the enterprise to closely monitor and assess overall service delivery, identify new business opportunities, and maximize RWS Life Sciences “wallet share” including bid preparation and follow-up, bid approval, and positioning to ensure overall Client success.
Evaluate the profitability and service consumption of accounts by meeting regularly with project teams to discuss issues, challenges, and opportunities, and to measure past business performance and provide accurate forecasted performance.
Ensure the retention, growth, and ongoing satisfaction of assigned accounts by understanding Clients’ ongoing, changing, and unexpected needs.
Participate in competitive bidding events (e.g., RFPs) to support sales activities and the preparation of responses.
Prepare and present new services and solutions to Clients within the scope of growth strategies.
Schedules client visits on a regular basis for the purpose of developing new relationships and expanding the Company’s client base, as well as retaining existing clients and business.
Plan and conduct quarterly business reviews with key accounts and lead all Client interactions, including on-site visits.
Ensure timely payment of assigned Client account invoices.
Ensure a successful transition of a closed opportunity resulting from sales activities to production operations, and to act as a liaison and advocate for production operations during any new client onboarding process.
Attends industry trade shows as requested to enhance knowledge of the industry, keep current on trends, and garner business.
Engages in research for the purpose of expanding personal and Company knowledge of industry trends, best practices, marketing, and sales, etc.
Qualification
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Required
Knowledge of all company customer service, Linguistic Validation, project management, graphic layout, and production control procedures.
Entrepreneurial mindset with demonstrated examples of innovative thinking and creative problem-solving
Excellent analytical, presentation, and organizational skills
Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
Organizational and time management skills.
Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints.
Ability to report work orally or in writing as required.
Ability to carry out instructions furnished in written or oral form, with attention to detail, and to work with minimum supervision.
Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Acrobat, Office 365/Skype, etc.).
Ability to work with a diverse group of individuals.
Ability to maintain confidentiality of information regarding company financial and other information.
Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
Ability to resolve customer service issues in a professional and efficient manner
Bachelor’s degree in Business, Language, or other related field.
Successful outside sales experience within translation/localization or pharmaceutical/life science industries; minimum two years’ experience preferred.
Demonstrated success in consistently achieving sales quota assignment and customer satisfaction goals.
Demonstrated successful development and implementation of complex enterprise account strategies.
Demonstrated excellent client relations, interpersonal and communication skills
Benefits
Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
401(k) Retirement plan with company match.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
Company
RWS Group
RWS is a provider of intellectual property support services.
5,001-10,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-05IPO· lse:RWS
Leadership Team
Peter Vanderheyden
Chief Operating Officer
Emer Dolan
President of Enterprise Internationalization Group & Member of the Executive Team
Company data provided by crunchbase
